$20 Bonus + 25% OFF
Securing Higher Grades Costing Your Pocket?
Book Your Assignment at The Lowest Price
Now!
Students Who Viewed This Also Studied
SIT50416 Hospitality Management
Question:
Assessment 1
Part A – Written Responses
- How would you ensure appropriate language and tone in written communication?
- A customer enters your hotel reception area.
When should the customer be acknowledged?
If requested information can’t be given immediately, what would be an acceptable timeframe for providing it to a customer?
- What forms of non-verbal communication can be used in communication between staff and customers?
- A customer continually looks away when you are attempting to sell a tour.
- What feeling do you think the customer is exhibiting?
- How will you respond?
A customer phones your hotel to make a complaint about one of your staff.
What would be the expectations of hotel staff in regards to:
Personal presentation and hygiene
Professional service standards
Customer service and communication expectations.
- How can you establish rapport with your customer?
- A customer requests a special meal due to dietary requirements. How will you ensure this is actioned before the customer arrives at the function/ conference?
- List one need or expectation of the following customers:
People who are elderly
Parents with young children
People with a disability
- You are about to begin a two week holiday. How will you ensure your colleagues are aware of any issues with hotel guests?
- Four customers request quotes for a conference booking. Their arrival dates are:
- 24th Jan
- 8th Oct
- 12th Jul
- 13th Sep.
Based on today’s date, in what order will you complete the quotes?
Part B – Written Responses
- What are the principles of quality customer service and positive communication?
- How does voice tone and volume impact upon customer service?
- How does staff and customer feedback enhance service delivery?
- Give an example of the following type of customer:
- Internal customer
- External customer.
- What role does electronic media play in a hotel’s customer service?
SIT50416 Hospitality Management
Answer in Detail
Solved by qualified expert
Get Access to This Answer
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Hac habitasse platea dictumst vestibulum rhoncus est pellentesque. Amet dictum sit amet justo donec enim diam vulputate ut. Neque convallis a cras semper auctor neque vitae. Elit at imperdiet dui accumsan. Nisl condimentum id venenatis a condimentum vitae sapien pellentesque. Imperdiet massa tincidunt nunc pulvinar sapien et ligula. Malesuada fames ac turpis egestas maecenas pharetra convallis posuere. Et ultrices neque ornare aenean euismod. Suscipit tellus mauris a diam maecenas sed enim. Potenti nullam ac tortor vitae purus faucibus ornare. Morbi tristique senectus et netus et malesuada. Morbi tristique senectus et netus et malesuada. Tellus pellentesque eu tincidunt tortor aliquam. Sit amet purus gravida quis blandit. Nec feugiat in fermentum posuere urna. Vel orci porta non pulvinar neque laoreet suspendisse interdum. Ultricies tristique nulla aliquet enim tortor at auctor urna. Orci sagittis eu volutpat odio facilisis mauris sit amet.
Tellus molestie nunc non blandit massa enim nec dui. Tellus molestie nunc non blandit massa enim nec dui. Ac tortor vitae purus faucibus ornare suspendisse sed nisi. Pharetra et ultrices neque ornare aenean euismod. Pretium viverra suspendisse potenti nullam ac tortor vitae. Morbi quis commodo odio aenean sed. At consectetur lorem donec massa sapien faucibus et. Nisi quis eleifend quam adipiscing vitae proin sagittis nisl rhoncus. Duis at tellus at urna condimentum mattis pellentesque. Vivamus at augue eget arcu dictum varius duis at. Justo donec enim diam vulputate ut. Blandit libero volutpat sed cras ornare arcu. Ac felis donec et odio pellentesque diam volutpat commodo. Convallis a cras semper auctor neque. Tempus iaculis urna id volutpat lacus. Tortor consequat id porta nibh.
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Hac habitasse platea dictumst vestibulum rhoncus est pellentesque. Amet dictum sit amet justo donec enim diam vulputate ut. Neque convallis a cras semper auctor neque vitae. Elit at imperdiet dui accumsan. Nisl condimentum id venenatis a condimentum vitae sapien pellentesque. Imperdiet massa tincidunt nunc pulvinar sapien et ligula. Malesuada fames ac turpis egestas maecenas pharetra convallis posuere. Et ultrices neque ornare aenean euismod. Suscipit tellus mauris a diam maecenas sed enim. Potenti nullam ac tortor vitae purus faucibus ornare. Morbi tristique senectus et netus et malesuada. Morbi tristique senectus et netus et malesuada. Tellus pellentesque eu tincidunt tortor aliquam. Sit amet purus gravida quis blandit. Nec feugiat in fermentum posuere urna. Vel orci porta non pulvinar neque laoreet suspendisse interdum. Ultricies tristique nulla aliquet enim tortor at auctor urna. Orci sagittis eu volutpat odio facilisis mauris sit amet.
Tellus molestie nunc non blandit massa enim nec dui. Tellus molestie nunc non blandit massa enim nec dui. Ac tortor vitae purus faucibus ornare suspendisse sed nisi. Pharetra et ultrices neque ornare aenean euismod. Pretium viverra suspendisse potenti nullam ac tortor vitae. Morbi quis commodo odio aenean sed. At consectetur lorem donec massa sapien faucibus et. Nisi quis eleifend quam adipiscing vitae proin sagittis nisl rhoncus. Duis at tellus at urna condimentum mattis pellentesque. Vivamus at augue eget arcu dictum varius duis at. Justo donec enim diam vulputate ut. Blandit libero volutpat sed cras ornare arcu. Ac felis donec et odio pellentesque diam volutpat commodo. Convallis a cras semper auctor neque. Tempus iaculis urna id volutpat lacus. Tortor consequat id porta nibh.
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Hac habitasse platea dictumst vestibulum rhoncus est pellentesque. Amet dictum sit amet justo donec enim diam vulputate ut. Neque convallis a cras semper auctor neque vitae. Elit at imperdiet dui accumsan. Nisl condimentum id venenatis a condimentum vitae sapien pellentesque. Imperdiet massa tincidunt nunc pulvinar sapien et ligula. Malesuada fames ac turpis egestas maecenas pharetra convallis posuere. Et ultrices neque ornare aenean euismod. Suscipit tellus mauris a diam maecenas sed enim. Potenti nullam ac tortor vitae purus faucibus ornare. Morbi tristique senectus et netus et malesuada. Morbi tristique senectus et netus et malesuada. Tellus pellentesque eu tincidunt tortor aliquam. Sit amet purus gravida quis blandit. Nec feugiat in fermentum posuere urna. Vel orci porta non pulvinar neque laoreet suspendisse interdum. Ultricies tristique nulla aliquet enim tortor at auctor urna. Orci sagittis eu volutpat odio facilisis mauris sit amet.
Tellus molestie nunc non blandit massa enim nec dui. Tellus molestie nunc non blandit massa enim nec dui. Ac tortor vitae purus faucibus ornare suspendisse sed nisi. Pharetra et ultrices neque ornare aenean euismod. Pretium viverra suspendisse potenti nullam ac tortor vitae. Morbi quis commodo odio aenean sed. At consectetur lorem donec massa sapien faucibus et. Nisi quis eleifend quam adipiscing vitae proin sagittis nisl rhoncus. Duis at tellus at urna condimentum mattis pellentesque. Vivamus at augue eget arcu dictum varius duis at. Justo donec enim diam vulputate ut. Blandit libero volutpat sed cras ornare arcu. Ac felis donec et odio pellentesque diam volutpat commodo. Convallis a cras semper auctor neque. Tempus iaculis urna id volutpat lacus. Tortor consequat id porta nibh.
12 More Pages to Come in This Document. Get access to the complete answer.
Our qualified team of writers constitutes the firm pillar of success. MyAssignmenthelp.com gives you the opportunity to reach a step ahead in success with quality assignments. We encompass UK, US and Australia along with an expansion to Canada, Singapore and UAE. Feel blessed to get your assignments tailored by our PhD qualified authors with guaranteed high marks. With years of experience in the industry, we are eligible to handle any project, any topic within the stipulated time. MyAssignmenthelp.com is the most trusted brand and takes minimum turnaround time for each order. Custom essay help, online assignment help and dissertation writing services are our primary course of services. We are available 24*7 to accommodate your queries round the clock.
More SIT50416 SIT50416 Hospitality Management: Questions & Answers
This assignment requires you to undertake the process of analysing one organisation and its operating environments from a marketing perspective. And then apply the learning from lecture 1-10 in the development of marketing strategy. You will provide an overview of this organisation, as well as detai …
View Answer
Task:
Purpose:Assignment Specifications
This assignment aims at ensuring that students have familiarized themselves with at least one significant case study (from any of those in the tutorials) and are able to apply the “strategic management process” and relevant foundational s …
View Answer
Question:
This assignment must be completed individually.
• You must use the Harvard referencing system.
• Your work must indicate the number of words you have used. Written assignments must not exceed the specified maximum number of words. When a written assignment is marked, the exces …
View Answer
Use the following organizations: Samsung (private sector company) WaterAid (Voluntary sector company) Kindly use only the sources of information recommended on page 2 of the assignment. Bibliography at the end of the assignment as usual. …
View Answer
Content Removal Request
If you are the original writer of this content and no longer wish to have your work published on Myassignmenthelp.com then please raise the
content removal request.
Choose Our Best Expert to Help You
Michael Morrieson
Masters of Computer and Information science with specialization in Networking
483 – Completed Orders
Hire Me
Burgess Carlson
I received my Masters in Computer Science from the University of Southampton.
260 – Completed Orders
Hire Me
David Company
I have done my LLM, with specialization in Criminal law from University of Oxford
250 – Completed Orders
Hire Me
Amrin Fong
Pursuing PhD in Marketing with Specialization in E-Commerce
2789 – Completed Orders
Hire Me
Still in Two Minds? The Proof is in Numbers!
33845 Genuine Reviews With a Rating of 4.9/5.
Management
Assignment: 16 Pages, Deadline:
16 days
Very supporting and helpful, I am happy to express that the assignment and writing is very good and helped me to achieve good achievement in study.
User ID: 4***58 Malaysia
Medical
Programming: 4 Pages, Deadline:
2 days
they do so much good, the grades go up and professor are so happy! would definitely recommend
User ID: 7***77 United States
Medical
Course Work: 6.4 Pages, Deadline:
3 days
Very satisfied will definitely go back for more help. Delivered before the deadline
User ID: 7***77 United States
HRM
Assignment: 12 Pages, Deadline:
1 day
Get the good result. And the expert on time to submit it. The suggestion quite good, but if more real life example is will be better and will still us …
User ID: 4***0 Central District, Hong Kong
Organizational Behavior
Essay: 12 Pages, Deadline:
5 days
Get the good result. And the grade also satisfaction grade. The expert on time to send the assignment, if write more suggestion and real example will …
User ID: 4***0 Central District, Hong Kong
HRM
Assignment: 10 Pages, Deadline:
5 days
Got the great result and satisfaction grade. Thank you very much. Will still use this service. The expert carefully to write and suggestion, but if m …
User ID: 4***0 Central District, Hong Kong
Management
Essay: 2 Pages, Deadline:
2 days
The result great and satisfaction. Will still use this service and recommend to my classmates and friends. But if more life examples and suggestion wi …
User ID: 4***0 Central District, Hong Kong
Management
Assignment: 1 Page, Deadline:
7 days
Excellent work done by the experts. Even they charges less than anyone with the best work. My instructor appreciate me for my work infront of the whol …
User ID: 8***10 Canada
Project Management
Essay: 1 Page, Deadline:
15 hours
I had to make a couple of edits other than that the assignment was written well.
User ID: 7***16 United States
Marketing
Home Work: 12 Pages, Deadline:
2 days
he did a great job, I receive an A for this exam… I will use this service again.
User ID: 7***36 France
Management
Assignment: 16 Pages, Deadline:
16 days
Very supporting and helpful, I am happy to express that the assignment and writing is very good and helped me to achieve good achievement in study.
User ID: 4***58 Malaysia
Medical
Programming: 4 Pages, Deadline:
2 days
they do so much good, the grades go up and professor are so happy! would definitely recommend
User ID: 7***77 United States
Medical
Course Work: 6.4 Pages, Deadline:
3 days
Very satisfied will definitely go back for more help. Delivered before the deadline
User ID: 7***77 United States
HRM
Assignment: 12 Pages, Deadline:
1 day
Get the good result. And the expert on time to submit it. The suggestion quite good, but if more real life example is will be better and will still us …
User ID: 4***0 Central District, Hong Kong
Organizational Behavior
Essay: 12 Pages, Deadline:
5 days
Get the good result. And the grade also satisfaction grade. The expert on time to send the assignment, if write more suggestion and real example will …
User ID: 4***0 Central District, Hong Kong
HRM
Assignment: 10 Pages, Deadline:
5 days
Got the great result and satisfaction grade. Thank you very much. Will still use this service. The expert carefully to write and suggestion, but if m …
User ID: 4***0 Central District, Hong Kong
Management
Essay: 2 Pages, Deadline:
2 days
The result great and satisfaction. Will still use this service and recommend to my classmates and friends. But if more life examples and suggestion wi …
User ID: 4***0 Central District, Hong Kong
Management
Assignment: 1 Page, Deadline:
7 days
Excellent work done by the experts. Even they charges less than anyone with the best work. My instructor appreciate me for my work infront of the whol …
User ID: 8***10 Canada
Project Management
Essay: 1 Page, Deadline:
15 hours
I had to make a couple of edits other than that the assignment was written well.
User ID: 7***16 United States
Marketing
Home Work: 12 Pages, Deadline:
2 days
he did a great job, I receive an A for this exam… I will use this service again.
User ID: 7***36 France
Have any Query?
- Assignment status: Already Solved By Our Experts
- (USA, AUS, UK & CA PhD. Writers)
- CLICK HERE TO GET A PROFESSIONAL WRITER TO WORK ON THIS PAPER AND OTHER SIMILAR PAPERS, GET A NON PLAGIARIZED PAPER FROM OUR EXPERTS

Recent Comments