SIT50416 Hospitality Management | Customer Service Experiences

SIT50416 Hospitality Management | Customer Service Experiences

$20 Bonus + 25% OFF

Securing Higher Grades Costing Your Pocket?
Book Your Assignment at The Lowest Price
Now!

Students Who Viewed This Also Studied

SIT50416 Hospitality Management

Question:

Assessment 1

Part A – Written Responses

  1. How would you ensure appropriate language and tone in written communication?
  2. A customer enters your hotel reception area.

When should the customer be acknowledged?

If requested information can’t be given immediately, what would be an acceptable timeframe for providing it to a customer?

  1. What forms of non-verbal communication can be used in communication between staff and customers?
  2. A customer continually looks away when you are attempting to sell a tour.
  3. What feeling do you think the customer is exhibiting?
  4. How will you respond?

A customer phones your hotel to make a complaint about one of your staff.

What would be the expectations of hotel staff in regards to:

Personal presentation and hygiene

Professional service standards

Customer service and communication expectations.

  1. How can you establish rapport with your customer?
  2. A customer requests a special meal due to dietary requirements. How will you ensure this is actioned before the customer arrives at the function/ conference?
  3. List one need or expectation of the following customers:

People who are elderly

Parents with young children

People with a disability

  1. You are about to begin a two week holiday. How will you ensure your colleagues are aware of any issues with hotel guests?
  2. Four customers request quotes for a conference booking. Their arrival dates are:
  • 24th Jan
  • 8th Oct
  • 12th Jul
  • 13th Sep.

Based on today’s date, in what order will you complete the quotes?

Part B – Written Responses

  1. What are the principles of quality customer service and positive communication?
  2. How does voice tone and volume impact upon customer service?
  3. How does staff and customer feedback enhance service delivery?
  4. Give an example of the following type of customer:
  5. Internal customer
  6. External customer.
  7. What role does electronic media play in a hotel’s customer service?

SIT50416 Hospitality Management

Answer in Detail


Solved by qualified expert

Get Access to This Answer

Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Hac habitasse platea dictumst vestibulum rhoncus est pellentesque. Amet dictum sit amet justo donec enim diam vulputate ut. Neque convallis a cras semper auctor neque vitae. Elit at imperdiet dui accumsan. Nisl condimentum id venenatis a condimentum vitae sapien pellentesque. Imperdiet massa tincidunt nunc pulvinar sapien et ligula. Malesuada fames ac turpis egestas maecenas pharetra convallis posuere. Et ultrices neque ornare aenean euismod. Suscipit tellus mauris a diam maecenas sed enim. Potenti nullam ac tortor vitae purus faucibus ornare. Morbi tristique senectus et netus et malesuada. Morbi tristique senectus et netus et malesuada. Tellus pellentesque eu tincidunt tortor aliquam. Sit amet purus gravida quis blandit. Nec feugiat in fermentum posuere urna. Vel orci porta non pulvinar neque laoreet suspendisse interdum. Ultricies tristique nulla aliquet enim tortor at auctor urna. Orci sagittis eu volutpat odio facilisis mauris sit amet.

Tellus molestie nunc non blandit massa enim nec dui. Tellus molestie nunc non blandit massa enim nec dui. Ac tortor vitae purus faucibus ornare suspendisse sed nisi. Pharetra et ultrices neque ornare aenean euismod. Pretium viverra suspendisse potenti nullam ac tortor vitae. Morbi quis commodo odio aenean sed. At consectetur lorem donec massa sapien faucibus et. Nisi quis eleifend quam adipiscing vitae proin sagittis nisl rhoncus. Duis at tellus at urna condimentum mattis pellentesque. Vivamus at augue eget arcu dictum varius duis at. Justo donec enim diam vulputate ut. Blandit libero volutpat sed cras ornare arcu. Ac felis donec et odio pellentesque diam volutpat commodo. Convallis a cras semper auctor neque. Tempus iaculis urna id volutpat lacus. Tortor consequat id porta nibh.

Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Hac habitasse platea dictumst vestibulum rhoncus est pellentesque. Amet dictum sit amet justo donec enim diam vulputate ut. Neque convallis a cras semper auctor neque vitae. Elit at imperdiet dui accumsan. Nisl condimentum id venenatis a condimentum vitae sapien pellentesque. Imperdiet massa tincidunt nunc pulvinar sapien et ligula. Malesuada fames ac turpis egestas maecenas pharetra convallis posuere. Et ultrices neque ornare aenean euismod. Suscipit tellus mauris a diam maecenas sed enim. Potenti nullam ac tortor vitae purus faucibus ornare. Morbi tristique senectus et netus et malesuada. Morbi tristique senectus et netus et malesuada. Tellus pellentesque eu tincidunt tortor aliquam. Sit amet purus gravida quis blandit. Nec feugiat in fermentum posuere urna. Vel orci porta non pulvinar neque laoreet suspendisse interdum. Ultricies tristique nulla aliquet enim tortor at auctor urna. Orci sagittis eu volutpat odio facilisis mauris sit amet.

Tellus molestie nunc non blandit massa enim nec dui. Tellus molestie nunc non blandit massa enim nec dui. Ac tortor vitae purus faucibus ornare suspendisse sed nisi. Pharetra et ultrices neque ornare aenean euismod. Pretium viverra suspendisse potenti nullam ac tortor vitae. Morbi quis commodo odio aenean sed. At consectetur lorem donec massa sapien faucibus et. Nisi quis eleifend quam adipiscing vitae proin sagittis nisl rhoncus. Duis at tellus at urna condimentum mattis pellentesque. Vivamus at augue eget arcu dictum varius duis at. Justo donec enim diam vulputate ut. Blandit libero volutpat sed cras ornare arcu. Ac felis donec et odio pellentesque diam volutpat commodo. Convallis a cras semper auctor neque. Tempus iaculis urna id volutpat lacus. Tortor consequat id porta nibh.

Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Hac habitasse platea dictumst vestibulum rhoncus est pellentesque. Amet dictum sit amet justo donec enim diam vulputate ut. Neque convallis a cras semper auctor neque vitae. Elit at imperdiet dui accumsan. Nisl condimentum id venenatis a condimentum vitae sapien pellentesque. Imperdiet massa tincidunt nunc pulvinar sapien et ligula. Malesuada fames ac turpis egestas maecenas pharetra convallis posuere. Et ultrices neque ornare aenean euismod. Suscipit tellus mauris a diam maecenas sed enim. Potenti nullam ac tortor vitae purus faucibus ornare. Morbi tristique senectus et netus et malesuada. Morbi tristique senectus et netus et malesuada. Tellus pellentesque eu tincidunt tortor aliquam. Sit amet purus gravida quis blandit. Nec feugiat in fermentum posuere urna. Vel orci porta non pulvinar neque laoreet suspendisse interdum. Ultricies tristique nulla aliquet enim tortor at auctor urna. Orci sagittis eu volutpat odio facilisis mauris sit amet.

Tellus molestie nunc non blandit massa enim nec dui. Tellus molestie nunc non blandit massa enim nec dui. Ac tortor vitae purus faucibus ornare suspendisse sed nisi. Pharetra et ultrices neque ornare aenean euismod. Pretium viverra suspendisse potenti nullam ac tortor vitae. Morbi quis commodo odio aenean sed. At consectetur lorem donec massa sapien faucibus et. Nisi quis eleifend quam adipiscing vitae proin sagittis nisl rhoncus. Duis at tellus at urna condimentum mattis pellentesque. Vivamus at augue eget arcu dictum varius duis at. Justo donec enim diam vulputate ut. Blandit libero volutpat sed cras ornare arcu. Ac felis donec et odio pellentesque diam volutpat commodo. Convallis a cras semper auctor neque. Tempus iaculis urna id volutpat lacus. Tortor consequat id porta nibh.

12 More Pages to Come in This Document. Get access to the complete answer.

Our qualified team of writers constitutes the firm pillar of success. MyAssignmenthelp.com gives you the opportunity to reach a step ahead in success with quality assignments. We encompass UK, US and Australia along with an expansion to Canada, Singapore and UAE. Feel blessed to get your assignments tailored by our PhD qualified authors with guaranteed high marks. With years of experience in the industry, we are eligible to handle any project, any topic within the stipulated time. MyAssignmenthelp.com is the most trusted brand and takes minimum turnaround time for each order. Custom essay help, online assignment help and dissertation writing services are our primary course of services. We are available 24*7 to accommodate your queries round the clock.

More SIT50416 SIT50416 Hospitality Management: Questions & Answers

This assignment requires you to undertake the process of analysing one organisation and its operating environments from a marketing perspective. And then apply the learning from lecture 1-10 in the development of marketing strategy. You will provide an overview of this organisation, as well as detai …

View Answer

Task:
Purpose:Assignment Specifications
 
This assignment aims at ensuring that students have familiarized themselves with at least one significant case study (from any of those in the tutorials) and are able to apply the “strategic management process” and relevant foundational s …

View Answer

Question:
This assignment must be completed individually.
• You must use the Harvard referencing system.
• Your work must indicate the number of words you have used. Written assignments must not exceed the specified maximum number of words. When a written assignment is marked, the exces …

View Answer

Use the following organizations: Samsung (private sector company) WaterAid (Voluntary sector company) Kindly use only the sources of information recommended on page 2 of the assignment. Bibliography at the end of the assignment as usual. …

View Answer

Content Removal Request

If you are the original writer of this content and no longer wish to have your work published on Myassignmenthelp.com then please raise the
content removal request.

Choose Our Best Expert to Help You





Michael Morrieson

Masters of Computer and Information science with specialization in Networking

483 – Completed Orders

Hire Me





Burgess Carlson

I received my Masters in Computer Science from the University of Southampton.

260 – Completed Orders

Hire Me





David Company

I have done my LLM, with specialization in Criminal law from University of Oxford

250 – Completed Orders

Hire Me





Amrin Fong

Pursuing PhD in Marketing with Specialization in E-Commerce

2789 – Completed Orders

Hire Me

Still in Two Minds? The Proof is in Numbers!

33845 Genuine Reviews With a Rating of 4.9/5.

Management

Assignment: 16 Pages, Deadline:
16 days

Very supporting and helpful, I am happy to express that the assignment and writing is very good and helped me to achieve good achievement in study.

User ID: 4***58 Malaysia

Medical

Programming: 4 Pages, Deadline:
2 days

they do so much good, the grades go up and professor are so happy! would definitely recommend

User ID: 7***77 United States

Medical

Course Work: 6.4 Pages, Deadline:
3 days

Very satisfied will definitely go back for more help. Delivered before the deadline

User ID: 7***77 United States

HRM

Assignment: 12 Pages, Deadline:
1 day

Get the good result. And the expert on time to submit it. The suggestion quite good, but if more real life example is will be better and will still us …

User ID: 4***0 Central District, Hong Kong

Organizational Behavior

Essay: 12 Pages, Deadline:
5 days

Get the good result. And the grade also satisfaction grade. The expert on time to send the assignment, if write more suggestion and real example will …

User ID: 4***0 Central District, Hong Kong

HRM

Assignment: 10 Pages, Deadline:
5 days

Got the great result and satisfaction grade. Thank you very much. Will still use this service. The expert carefully to write and suggestion, but if m …

User ID: 4***0 Central District, Hong Kong

Management

Essay: 2 Pages, Deadline:
2 days

The result great and satisfaction. Will still use this service and recommend to my classmates and friends. But if more life examples and suggestion wi …

User ID: 4***0 Central District, Hong Kong

Management

Assignment: 1 Page, Deadline:
7 days

Excellent work done by the experts. Even they charges less than anyone with the best work. My instructor appreciate me for my work infront of the whol …

User ID: 8***10 Canada

Project Management

Essay: 1 Page, Deadline:
15 hours

I had to make a couple of edits other than that the assignment was written well.

User ID: 7***16 United States

Marketing

Home Work: 12 Pages, Deadline:
2 days

he did a great job, I receive an A for this exam… I will use this service again.

User ID: 7***36 France

Management

Assignment: 16 Pages, Deadline:
16 days

Very supporting and helpful, I am happy to express that the assignment and writing is very good and helped me to achieve good achievement in study.

User ID: 4***58 Malaysia

Medical

Programming: 4 Pages, Deadline:
2 days

they do so much good, the grades go up and professor are so happy! would definitely recommend

User ID: 7***77 United States

Medical

Course Work: 6.4 Pages, Deadline:
3 days

Very satisfied will definitely go back for more help. Delivered before the deadline

User ID: 7***77 United States

HRM

Assignment: 12 Pages, Deadline:
1 day

Get the good result. And the expert on time to submit it. The suggestion quite good, but if more real life example is will be better and will still us …

User ID: 4***0 Central District, Hong Kong

Organizational Behavior

Essay: 12 Pages, Deadline:
5 days

Get the good result. And the grade also satisfaction grade. The expert on time to send the assignment, if write more suggestion and real example will …

User ID: 4***0 Central District, Hong Kong

HRM

Assignment: 10 Pages, Deadline:
5 days

Got the great result and satisfaction grade. Thank you very much. Will still use this service. The expert carefully to write and suggestion, but if m …

User ID: 4***0 Central District, Hong Kong

Management

Essay: 2 Pages, Deadline:
2 days

The result great and satisfaction. Will still use this service and recommend to my classmates and friends. But if more life examples and suggestion wi …

User ID: 4***0 Central District, Hong Kong

Management

Assignment: 1 Page, Deadline:
7 days

Excellent work done by the experts. Even they charges less than anyone with the best work. My instructor appreciate me for my work infront of the whol …

User ID: 8***10 Canada

Project Management

Essay: 1 Page, Deadline:
15 hours

I had to make a couple of edits other than that the assignment was written well.

User ID: 7***16 United States

Marketing

Home Work: 12 Pages, Deadline:
2 days

he did a great job, I receive an A for this exam… I will use this service again.

User ID: 7***36 France

Have any Query?

QUALITY: 100% ORIGINAL PAPER – NO PLAGIARISM – CUSTOM PAPER
error: Content is protected !!