Project Work Answers of Information System: ITECH2304

Project Work Answers of Information System: ITECH2304

Introduction
● Information system (IS) helps organisations to
manage their operations in an effective and
systematic manner
● IS help …

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Introduction
● Information system (IS) helps organisations to
manage their operations in an effective and
systematic manner
● IS helps companies to streamlines their decisions
making process and strengthen their
competitiveness
● IS technologies is found to serve as beneficial in
terms of maintaining effective communication
flow between employees and employers that
positively drive business success
Introduction of each team member
•Team collaboration is important for conducting and executing any type of group project successfully
•Jaswinder Singh and Rohan Singh Lama have conducted and developed the entire project in a systematic and
logical manner
•Both of the mentioned team members are found to be an undergraduate student
Overview of the organisation
● Mater Hospital is considered as the key part of St
Vincent’s Health Australia and supports to strengthen
the care capabilities of St Vincent for the vulnerable
and poor people across the entire service network
● Mater Hospital specialises in offering compassionate,
excellent, and research-driven aged and healthcare
services
● The organisation offers services in the area of
cardiology, maternity, kidney and heart transplant,
cancer care, and others
Industry the company operates
● Healthcare industry in Australia is found to be the
fastest-growing market
● Mater Hospital has been operating across the Australian
healthcare industry and flourished their business growth
along with market stability since 1906
● In the Australian healthcare industry, about 1.8 million
of people are being employed in 2021 and this value is
expected to increase by 2.0 million within 2025
Result of competitive analysis
● Royal NorthShore Hospital, Royal Melbourne
Hospital, Royal children’s hospital, Alfred
Health , and others are the market competitors
that have strong market position in Australia
● Mater Hospital is found to incorporate
strategic tactics including the provision of
online service experience, responsible
healthcare website, optimisation of search
engine s, and others to compete with the
market competitors
● In the context of another factor of porter’s
evaluation, Mater Hospital is found to
experience market threats from the new
entrants
Business canvas
Key Partners
ï‚· Doctor
ï‚· Nurse manager
ï‚· Upper-level
mgmt
ï‚· Nurses
Key Activities
ï‚· To maintain business continuity
ï‚· App updates-bug fixes and
content
ï‚· Utilisation monitoring
ï‚· Manufacturing design
Value Prop .
ï‚· High-level services that
are not being provided
by other hospitals
ï‚· Bran reputation
ï‚· Brand design
ï‚· Backed information of
hospital
ï‚· Effective relationship
with customers
ï‚· Experience using the
application
Customer
Relationships
ï‚· Word of mouth
ï‚· Survey scores
ï‚· Personalized
assistance
ï‚· Relieves anxiety
ï‚· Use of websites
Customer
Segments
ï‚· New
Mom
ï‚· Cancer
patients
ï‚· Manager
s
ï‚· Partners
ï‚· Educatio
n
ï‚· Nurses
Key resources
ï‚· Wi-Fi
ï‚· Easy to operate design
ï‚· Trained nurses for operating
application
Channels
ï‚· Referrals from
doctors
ï‚· Social Media
ï‚· Patient reviews
Cost Structure
ï‚· Appropriate cost to incorporate application
ï‚· Free services to the patients of the hospital
ï‚· Value added services to the patient education
Revenue Streams
ï‚· Brand recognition through word of mouth
ï‚· Effective advertisements
SWOT analysis
Strength
● Innovative and new services utilised by the hospitals
● Cultural and business networks have been improving
the different business aspects of Mater Hospital
● Cost advantages and capabilities
● Special expertise
Weakness
● Lack of technology usage
● Inappropriate marketing plan
● Inappropriate staff management
● Undifferentiated lines of services
Opportunity
● Emerging healthcare technologies
● Vulnerabilities of the competitors create
opportunities for the Mater Hospital
● Minimal dominant market-leading competitors
● Business opportunities in the hospital industry
Threat
● Lack of key associates and staff
● Innovative services facilities offered by market
competitors
● Increased and new entrants’ competitors
● Rapid economic shift
Overview of the existing IT system
● IT (information technology) is an integral part
of Mater Hospital
● Office 365 helps the organisation to
collaborate and interact with patients in real-
time
● Jenkins technology is being incorporated and
utilised in Mater Hospital that helps to
modernise the healthcare services and optimise
the overall corporate service
Impact of emerging technology
● Artificial Intelligence (AI) is considered as an
emerging technology in the healthcare
industry that helps to treat chronic and acute
diseases in an efficient manner
● Wearable and IoT (Internet of Things) in
healthcare is found to be another emerging
technology that helps to track the progress of
the patient’s health in a systematic and
accurate manner
● Emerging technologies in healthcare open up
new ways to provide patients care by
improving the overall treatment facilities
Reflection
● This assignment helps to analyse the effectiveness of adopting information system
technology in healthcare organisations
● It helps the readers to illustrate and visualise the way Mater Hospital has been responding
to the business needs by adopting the technology-based solution
● After completion of this project, it enhances my knowledge and understanding of
different healthcare technology-based platforms
Conclusion
● Adoption of technology is important for the
present business organisations, specifically
for healthcare service providers
● Mater Hospital is found to maximise its care
facilities and services by adopting
innovative technologies
● AI, IoT, and Wearable devices are the
emerging technologies that serve and will
serve beneficial for the selected
organisations to flourish in their future
business prosperity
References
•Agai, L. A. (2015). The influence of ISO certification on efficiency, customer satisfaction and Service quality in healthcare institutions: The case of the Mater Hospital (Doctoral dissertation, United States International University-Africa). http://erepo.usiu.ac.ke/bitstream/handle/11732/695/LILIAN%20A.%20AGAI%20MBA%202015.pdf?sequence=4&isAllowed=y•Aujla, G. S., Chaudhary, R., Kaur, K., Garg, S., Kumar, N., & Ranjan, R. (2018). SAFE: SDN-assisted framework for edge–cloud interplay in secure healthcare ecosystem. IEEE Transactions on Industrial Informatics , 15(1), 469-480. https://ieeexplore.ieee.org/abstract/document/8445619/•Benzaghta, M. A., Elwalda, A., Mousa, M. M., Erkan, I., & Rahman, M. (2021). SWOT analysis applications: An integrative literature review. Journal of Global Business Insights , 6(1), 55-73. https://digitalcommons.usf.edu/cgi/viewcontent.cgi?article=1148&context=globe•Buttigieg, S. C., Schuetz, M., & Bezzina, F. (2016). Value chains of Public and Private health-care services in a small eU island state: a sWOT analysis. Frontiers in Public Health , 4, 201. https://www.frontiersin.org/articles/10.3389/fpubh.2016.00201/full•Clark, S. S., Seager, T. P., & Chester, M. V. (2018). A capabilities approach to the prioritization of critical infrastructure. Environment Systems and Decisions , 38(3), 339-352. https://link.springer.com/article/10.1007/s10669-018-9691- 8•Liu, Y., Cheshire, L., Wang, S., & Fu, X. (2019). A socio-spatial analysis of neighbour complaints using large-scale administrative data: The case in Brisbane, Australia. Cities , 90, 168-180. http://www.ttcenter.ir/ArticleFiles/ENARTICLE/3890.pdf•Mater Hospital, (2022). Mater HospitalNorth Sydney . [Online]. https://www.svph.org.au/hospitals/mater •National Industry Insights, (2022). Health . [Online]. https://nationalindustryinsights.aisc.net.au/industries/health#:~:text=The%20Health%20Care%20and%20Social%20Assistance%20industry%20is%20the%20largest,than%202.0%20million%20by%202025.•Pace, P., Aloi, G., Gravina, R., Caliciuri, G., Fortino, G., & Liotta, A. (2018). An edge-based architecture to support efficient applications for healthcare industry 4.0. IEEE Transactions on Industrial Informatics , 15(1), 481-489. https://ieeexplore.ieee.org/abstract/document/8370750/•Sparviero, S. (2019). The case for a socially oriented business model canvas: The social enterprise model canvas. Journal of Social Entrepreneurship , 10(2), 232-251. https://www.tandfonline.com/doi/pdf/10.1080/19420676.2018.1541011 •Vlados, C. (2019). Porter’s diamond approaches and the competitiveness web. International Journal of Business Administration , 10(5), 33-52. https://www.researchgate.net/profile/Charis-Vlados- 2/publication/335756274_Porter’s_Diamond_approaches_and_the_Competitiveness_Web/links/5d79eacaa6fdcc9961c12fa8/Porters-Diamond-approaches-and-the-Competitiveness-Web.pdf
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