Harassment in the Hospitality Industry- HI6008

Harassment in the Hospitality Industry- HI6008

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Running Head: BUSINESS
Business Report
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Author Note:
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Introduction:
The main aim of this paper is to discuss the issue of discriminatio n and harassment that is
prevalent in the hospitality department. Discrimina tio n or harassment is a serious ethical issue
within a business organiza tio n. It is defined as the act of limiting the privile ges of a partic ula r
employee or customer, based solely on their race or rel igio n (La Lopa and Gong 2020) . This act is
unethica l as it does not allow for proper assessment of the employees within an organiza tio n. The
parameter for the assessment of the employees of the performance, and using factors like race and
religio n for this purpose is known as discrimina tio n.
The hospitality industry within Australia is extremely popular, it is currently still gro wing
and improving . Individ ua ls from across the globe are visiting Australia for its scenic beauty and
unique culture. However, many consumers of the hospitality industry of Australia have reported
discriminatio n and harassment within the same. The main basis of discriminatio n is often the race
of an individ ua l. The Aborigina ls and Torres Strait Islanders, who are the minority indi ge no us
communitie s that reside in Australia , have also reported wide spread discriminatio n towards the m
(Ram 2018) . This has discouraged these individ ua ls, as well as the members of other mino r it y
communitie s within the country to access the hospitality in dustry and the differe nt perks associate d
with the same. Tourists who visit Australia from all across the globe have also reported
discriminatory behaviour and the harassment that they had to face within the country due to these
issues.
In this paper, th e different reasons or factors that drive discrimina tory behaviour amo ng
the people or businesses that are associated with the hospitality industry of Australia
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Discussion:
Cause of discriminatio n and harassme nt in the hospitality industry :
One of the main causes of discriminatio n and harassment in the hospitality sector includ e s
employme nt discrimina tio n. Hospitality sector provides for the major source of employme nt –
discriminatio n. The causes of the employme nt -based discriminatio n includes race, sex and
retaliatio n. The frequency at which the discrimina tio n occurs in the hospitality sector in Victoria ,
often varies however, it can be stated that no matter the extent to which they might vary, the fac t
that discriminatio n exists cannot be denied (Zhou e t al. 2021) . There is a rise in the claims of being
discriminated against on the basis of race. Often sexual harassment is also observed among the
employees. The rate of sexual harassment is claimed by the female employees in this industry at a
higher rate compared to other industries in the same country. The complaint of harassment are file s
in the hospitality sector more based on the racial discrimina tio n and sexual harassment. Rac ia l
harassment continues to be an unabated topic. The turn – over rate in t his industry is at a highe r
rate due to the discrimina tio n that is meted out to them. The employees lose their job if the y
complain against that the discriminatio n that they face in their workplace The frontline superviso rs
are also often discriminated aga inst (Reguera and Garcia – Izquierdo 2021) .
The discrimina tio n claims are often frivolo us in this industry. Not -withstand ing the frivolo us ne ss
of the discrimina tio n claims, the restaurant industry often faces considerable volume of
discriminatio n claims.
Employers often intentio na lly single out an individ ua l or a group of employees and they are
exposed to unequal treatment for no other reason other than the intentio n of discrimina t io n
expressed by the employer. For example, the employer might not give pro motion to the emplo ye e
solely because he or she belongs to a particula r racial or sexual identity (Pearlman and Bordelo n
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2022) . Glass ceiling effect is very common in the corporate sector where the females are denied a
promotion to a higher position in the workplace due to their gender even if they are equa lly
qualified compared to their male counterparts.
Re asons for the incre ase of discriminatio n case s in Victoria:
People are often discrimina ted against based on their racial identity and age in Victoria ’ s
hospitality sector. They are also discriminated against in terms of culture md sexual orientatio n.
There is often a rise in the discriminatio n at workplace in terms for their body shape. Emplo ye e s
are often judged on the basis of their body shape and the ir professiona lism and their proficie nc y
are often judged against on the basis of their disability or body size. In Victoria there is a law tha t
protects people against being discrimina ted against, however there is still a rise in such cases of
discriminat io n in the country (Achara, Onyemaechi and Eberechi 2020) . Racial discriminatio n is
often shown to the employees of the hospitality sector where they are forced to speak only Englis h
even during their breaks. The hospitality sector often practices not emp loying people if they belo ng
to a specific racial identity. Their racial identity often promotes the hospitality sector to adopt the
assumptio n that they are less qualified to perform their tasks compared to those who belong to the
superior race. Not only the employees who face the discriminatio n at the hospitality sector but also
the customers who are often denied their rights to reside in the hotels as they belong to a partic ula r
racial identity which is not superior in terms of social strata. They are of ten refused to be provid e d
with services whose quality are at par with the services that are provided to the people of superio r
racial identity as they are discrimina ted against on the basis of racial identity. Aborigina l
communitie s are also often discrim ina ted against on the basis of their community identity and the y
are denied their rights where they are not provided with jobs due to their racial identity. They are
considered to be at the receiving end of any type of treatment no matter how harsh they ar e eve n
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if they do not want them. Their rights of being treated equally are often ignored by the hospita lit y
sectors and thus there is a rise in discrimina tio n in the hospitality sector (Sharp et al. 2022) . The
guests who come for seeking hospitality servic es often can be discrimina ted against and asked to
pass through challenge s which are not asked to others for example the clients can be asked for
special bag search from the guards which they will not be asking others. People often have
prejudiced percepti ons about people of other races or gender. This often leads to the rise of
discriminatory practices towards them. This is another reason for discrimina tio n libatio n in
Victoria, even though there are policies against discriminatio n, since discriminatio n wh ich arise s
due to the perceptions of people cannot be controlled by laws and regulatio ns. Discrimina tio n in
Victoria is also due to the disability. Disabled people are often discrimina ted against from entry to
places where others are allowed to enter. Such discriminatio ns are against the law. However, the y
are practices even today are ever rising. They are avoiding the services that are provided to others
due to their disability. They are often judged on their ability if they are disabled physica lly or are
challenged due to psychologica l disorders. They are considered to be less capable due to the ir
disability and thus they are often denied their rights of getting a job or the hospitality serves as a
guest (Worke, Koricha and Debelew 2021) . Discriminatio n ca n take up both direct and indire c t
form. The rise in the discriminatio n is thus the perception of the society about disability of the
people. In Victoria there are laws which protects the rights of the disabled but, they are not obeyed
at all times and unf air treatment are often meted out to people who are differe nt from the rest.
COVID -19 impact hospitality industry and re le vant e thical dile mmas :
Research studies conducted in different academic articles and journals have revealed tha t
during the peak of t he COVID 19 pandemic, in 2020, the differe nt aspects of the society were
severely impacted. The healthcare system, social work institutes, the governme nt as well as the
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minority communities, all face extremely serious issues as a result of the fast – spread ing pandemic .
The studies showed that the daily life of individ ua ls consisted of no outdoor activities. Social med ia
and streaming or delivery services gained popularity during this time (Alrawadie h, Karaylin and
Cetin 2019) . Due to this virus, the hospita lity industry across the globe was impacted in a nega tive
manner. Australia, especially Victoria saw the worst of this issue, as it was the most famous amo ng
the tourists.
The impact of the COVID 19 pandemic on the hospitality industry of Australia was se vere .
The initia tio n of the pandemic came into full action at the beginning of 2020, and this led to a
sudden halt of operations across almost all business organiza tio ns in Australia, as well as othe r
parts of the world. This reduced the profitability of t he business during 2020 as well as a better
part of the following year, 2021. This led to serious issues within the operational process of the
business organiza tio ns (Mooney 2020) . During the peak of the pandemic, these hospitality -based
business organiza tio ns could not be kept open as it was not a necessary resource for sustenanc e .
This caused the addition of a particular clause that would help ensure a higher level of the safe ty
for the employees of a particular hotel, as well as the customers of the sam e. This clause is ensurin g
that all customers who are allowed to utilize the perks provided by the hotel or restaurant can only
be availed if an individ ua l is vaccinated against the COVID 19 pandemic, and can provide proof
of the same (Nimri et al. 2021) . The COVID pandemic raised issues of ethics, as many individ ua ls
who desperately needed shelter could not be allowed within a hotel. This was productive in erasing
COVID 19 effective ly, and the guests in any hotel were safe from contracting the infect io n.
However, these ethical issues did not require a solutio n, as almost all business owners in the
hospitality industry were given straight forward instructio ns that were to be followed when runnin g
the business. The discrimina tio n increased signific a ntly durin g the COVID 19 pandemic, as
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business owners could reject any customer based on their own conditions to prevent the spread of
this virus.
Strate gie s to re solve discriminatio n and harassme nt in the hospitality industry :
In order to resolve the issue of di scriminatio n and harassment within the hospita lit y
department of Australia, a number of different strategies are to be impleme nted. This will help
ensure that more and more guests can visit Australia, and the reputation of the hospitality industry
in Austr alia is boosted. The eliminatio n of discriminatio n will bring more and more individ ua ls
across the globe to Australia, and the profits of the hospitality sector as a whole is to be increase d
significa ntly. The differe nt strategies that might be used to stu dy the same are being outlined and
discussed below.
ï‚· One of the most effic ie nt strategies that might be used to resolve discrimina tio n within the
hospitality industry is the introductio n of technologica lly advanced booking systems.
These systems will facil ita te the customers by making the booking process for the
customers significa ntly easier. The vaccinatio n documents of an individ ua l are to be
provided for acceptance of their booking. No other personal informa tio n is necessary, and
this eliminate s the cha nce of racial or religio us discrimina tio n among the guests.
Furthermore, technology – based businesses are also able to provide high – quality of
protective measures to ensure that the guests do not contract this infectio n (Turkoglu 2020) .
ï‚· Effic ie nt employees and staff members are very necessary in order to run a busine ss
organiza tio n without any trouble. Individ ua ls who have studied hospitality as a part of the ir
academic course work, and have received training in this field have suffic ie nt knowle d ge
regarding discriminatio n within their own area of operation, and therefore, they are able to
control the same. Employees with necessary training, and experience in this field of work
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are able to behave in a professiona l manner, and no form of discriminati o n and harassme nt
is faced by the guests who purchases the services of a business operating in the hospita lit y
department of Australia (Zhang 2020) .
ï‚· Policies and guideline s outlined the governme nt of Australia to ensure that the COVID 19
pandemic does not spread are to be strictly followed by all business organizatio ns operating
in the hospitality department of the country. Soon after the declaration of both nationa l and
global emergenc y, the governme nt took a number of measures, and introduced stric t
prot ocols to ensure that the nation and the inhabita nts of the same do not fall prey to death
as a result of lack of proper hygie ne and self – protection methods. Almost all countrie s
across the globe , includ ing Australia came face to face with the COVID 19 pan demic and
combat effective ly to overcome the same. However, a number of other issues arose
(Matikaine n 2021) . The third -world countries, as well as some of the developing countrie s
were not able to contain the fast -moving virus, and the death toll in the se countries were
extremely high.
ï‚· Use of social media was helpful in eliminating discrimina tio n within the hospitality sector
of Australia. One of the biggest issues that arose during this time was that of governme nt
manageme nt strategies. The entire soci etal infrastruc ture came to a halt during this time .
The differe nt strategies formula ted by the governme nt to manage this issue were not help fu l
at all. The governme nt was trying to ensure that these needs are being met, along with the
requireme nts of the other residents of the country who are quarantined in their own home s.
In order to resolve these issues, the governme nt of different countries collaborated with
that of other countries, and the necessary resources were imported from differe nt countrie s.
Th is process of collaboratio n within the global healthcare system was extremely importa nt
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in ensuring that the dangerous virus was ultimate ly controlled. However, the process of
attaining this was not very easy. Using social media to help resolve the signifi ca nt issue s
related to discrimina tio n within a business organiza tio n. Collaborative work will also help
provide better service to the guests (Shum, Gatling ad Garlingto n 2020) .
Conclusion:
In conclusio n, this report talks about the hospitality industry of Australia. Australia is a
very scenic country, which makes for an amazing tourist destinatio n . As a result, tourists across
the globe are attracted to this country, and differe nt tourist points within the same. However, over
the years, many tourists fro m Australia, as well as other countries have reported widespre a d
discriminatio n among the differe nt businesses operating within the hospitality industry of
Australia. This has led to the development of a negative reputation among the potential tourists,
an d many individ ua ls belonging to differe nt minority groups avoid visiting Australia as a result of
the same. The different reasons behind the development of this bias among the potential consume rs
have led to the deterioratio n of the industry over the last few years. This report outline s the diffe re nt
reasons that might lead to the development of discriminatio n based or race, religio n and even socio –
economic status. The main focus of this assignme nt is the Victoria area within the country. This is
one of th e most popular areas among the tourists. The changes in this area of business have been
outlined in this paper.
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