Case Study Of Grace Kennedy

Case Study Of Grace Kennedy

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7807ICT IT Business Alignment

Task

Stage 1. 40%

Prior to analysing any case study, it is necessary to gain a good understanding of the context of the study. This entails understanding the history of the organization in the study and how the organization got to where it is ‘now’. It is also important to understand the structure of the organisation. Before analysis can begin you should feel comfortable and orientated to ‘what’s going on’ in the case.  The goal of this first stage of the assessment is therefore to orientate yourself in the case study, in preparation for a deeper level of analysis and application of COBIT 2019 in stage 2.

For stage 1 complete the assessment using the template provided below:

Stage 1 Template

1.Refer both to the written case study and the organization’s website. Give an overview of what the organisation does and the key stakeholders/groups of stakeholders (both internal and external). Also discuss the likely needs and motivations of each group of stakeholders. Discuss what value is being created for whom and by whom. Consider also what may influence the stakeholders needs and motivations. (5 marks)

Key stakeholders Tip and hint:

•You can see from the case study and the homepage/website for Grace Kennedy that Grace Kennedy is what might be called a conglomerate – it’s a large group of various businesses in two main streams. 

 

•Think back to Information systems: Stakeholders are any group who is influenced or has an interest in the organisation. The main groups of stakeholders are Business owners & employees, customers, partners, regulators, competitors – read the case study with these main categories in mind and come to your conclusions about who are the stakeholders. 

•You don’t need to individually list all stakeholders but because the assessment is related to I & T governance you’ll want to highlight any particularly important individual stakeholders for example the CIO. You’ll find tables on pages 47 and 48 useful. It’s important you think about categories of stakeholders when listing them. In grouping stakeholders consider those with similar motivations and objectives and group them that way.

•For example, you could identify the corporate office as a single stakeholder (perhaps with special attention to CIO and maybe CEO)

•Then you could talk generally about the groupings of stakeholders for the different streams.

•You should identify units like Biztech (and there’s a few others like this in the case study) separately because they are really central to what’s going on in the organisation in terms of I & T governance

•When looking at needs and motivations – you may put needs and motivations together. It is isn’t necessary to separate them out – what we’re looking for here is what is driving the activities and requirements of these stakeholders.

•In discussing influences you can use the design factors you know about in COBIT to guide the discussion but you don’t need to refer to them specifically at this stage. For example: for the corporate office their need is to make sure that they are able to provide an infrastructure that allows the many organizations that it ‘over sees’ to produce value for their customers. The corporate office might be motivated by the needs of the many organizations and might be influenced by changing external economic or social conditions.  The value created for GKG comes from the organizations that make it up and is therefore indirectly created by the satisfaction of the customers of those organizations.

2.Moving forward always entails first understanding ‘where we’re at’ and ‘how did we get there’. Before Sutherland can look at how the organization’s I & T governance can move forward it is important to have a clear picture of the evolution of the organization.

Identify the significant events in the case study which will have relevance to the concerns of I & T governance.  

3.According to COBIT 2019, in order to meet the governance and management objectives, the IT governance system must be built from a number of components i.e. things that contribute to the good IT governance system for the enterprise. All of the components interact with each other, creating an integrated and ‘holistic’ governance system.

Go back at the timeline in 2. and refer to the case study as needed, which components of an I &T governance system are apparent or evidently lacking in the case study? To the table in 2. Add notes about the components present and comment on the adequacy of the implementation of each component over time. In your comments over time,also consider the characteristics of a governance system as given in COBIT 2019 in your discussion. (10 marks)

4.On the basis of your reading of the case study and also on your examination of the company website, identify the design factors identified in COBIT 2019 are pertinent to an I & T governance system for Grace Kennedy (some might be directly mentioned in the case and others you may deduce from your knowledge of the organization). Which are the higher priority design factors?   Justify all your answers and comment in doing so discuss the likely impact of the design factors (using the COBIT 2019 reference).  In your discussion consider which design factors might be most effectively used to rationalise the need for change. NOTE: you do not need to address in detail the risk profile at this stage. (10 marks)

5. TIP: For this question you’ll need to know what the design factors are. Refer to chapter 4 od the COBIT-2019-Framework-Introduction-and-Methodology_res_eng_1118-1.pdf that is in the COBIT guides on learning at Griffith.

For the question on which design factors provide a rationale for change, it is asking to consider the issues which are driving the need for a change in I &T governance. Go through the case study and identify what the problems are, especially take a look at the section of the case study on the new digital agenda pp 53-56. In this section it talks about the main factors which are driving the change.

 

6. Follow the COBIT 2019 design workflow Phase 1 and Phase 2 – produce a one page (A4 or A3) info graphic to summarise your reasonings and conclusions for each phase. You’ll be able to integrate information from 1-7 to complete Phase 1 (10 marks) – layout this item in your own way.

7807ICT IT Business Alignment

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