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Case Study Answers: Researching Software Tools: SIT740

Case Study Answers: Researching Software Tools: SIT740

Task Solutions of Gathering Information About Software: CS6300

Task Solutions of Gathering Information About Software: CS6300

CS6300 Software Development Process

Answers:

1st part:

The task force committee should consider the following three criteria while information gathering to test whether the proposed system meets the requirements:

Functional requirements:

The functional requirements refer to those attributes of the software which meet the requirements of the end users. The software manufacturing companies keep in mind the requirements of the target users while designing the software functionally. They add characteristics and technicalities to the software which make them useful to the consumers. The process of software manufacturing has three steps, the inputs, the process of making the software and the output. The input to the software consists of the attributes which are given to it while the output consists of the final software which the consumers use like the websites (Abrahamsson et al., 2017).

Technical requirements:

The next criterion which the task force team should judge while gathering information about software is whether it meets the technical requirements. The technical aspects of software decide whether they would be able to meet the functional requirements of the customers. A very important technical aspect of software is it should be able to run on the system of the end user (Tayntor, 2006). The technical aspects of software include hardware, the operating software and the network on which the software can run.  For example, if the operating parameters of a company mandate a specific system say, Mozilla Firefox should be mandatorily to surf the internet, the software packages which would be installed into the system of the company should be technologically compatible with Mozilla (Verner et al., 2014). Thus, technical requirements are very important criteria which task force members and software developing team need to consider judging whether the software satisfies the requirements of the consumers.

Vendor-related requirements:

The third important criterion which the task force members consider while testing software is vendor requirements. The vendors distribute the software in the market and make them available to the end customers. Thus, they play very significant role in making the software available to the customers and generating profits for the companies manufacturing the software packages (Tayntor, 2006). The companies take into account several parameters while selecting the vendors or distributors. The software packages are usually applicable for some consecutive years before the advanced versions are introduced into the market to replace the old software. The software manufacturing companies ensure that the vendors provide full support to their customers like after sale services to ensure continued usage of the software by them (Thüm et al., 2014). Secondly, the companies usually partners with financially and technically strong vendors which are capable of carrying out open innovation to bring about improvements in the software. The third vendor is that the vendors should be ethical and legally complying.

2nd part:

 It is very important for the task force to gather accurate information on the three aspects of software mentioned above because this information helps them to direct the companies to bring improvements in the software. This augmentation in the software creates value for the end customers which yield high return on the investments of the software manufacturing companies. Thus, gathering accurate information about the software packages are important for bringing about developments in them and also for the revenue generation of the companies making the software (Gousios, Pinzger & Deursen, 2014).

References:

Abrahamsson, P., Salo, O., Ronkainen, J., & Warsta, J. (2017). Agile software development methods: Review and analysis. arXiv preprint arXiv:1709.08439.

Gousios, G., Pinzger, M., & Deursen, A. V. (2014, May). An exploratory study of the pull-based software development model. In Proceedings of the 36th International Conference on Software Engineering (pp. 345-355). ACM.

Tayntor, C. (2006). Successful Packaged Software Implementation. Identifying requirements and potential products.. Auerbach Publications.

Thüm, T., Kästner, C., Benduhn, F., Meinicke, J., Saake, G., & Leich, T. (2014). FeatureIDE: An extensible framework for feature-oriented software development. Science of Computer Programming, 79, 70-85.

Verner, J. M., Brereton, O. P., Kitchenham, B. A., Turner, M., & Niazi, M. (2014). Risks and risk mitigation in global software development: A tertiary study. Information and Software Technology, 56(1), 54-78.

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CS6300 Software Development Process

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Project Work Answers: Retention of Employees: IRHR2270

Project Work Answers: Retention of Employees: IRHR2270

Introduction

Haroon Zakaria & Company is a chartered accountant firm in Pakistan. Headquarter of this company is located at Karachi in Pakistan. This firm is led by a team of highly skilled professionals with vast knowledge and skills in providing high quality services in different fields of accounting. The team of professionals offer quality services across all parts of Pakistan. Their main areas of expertise include auditing and assurance, accounting as well as taxation solutions. This firm was initiated in 1993 so as to offer the services mentioned in the context (Whittington, 2015). The firm also use the team of professionals to provide quality services in other areas of accounting based on accounting standards. These areas include internal audit, corporate secretarial and business finance. It forms a network of international firms with independent accounting and consulting services to clients all over the globe. The firm has tried to offer solutions to many clients. It is important to understand that the global dynamic business environment is becoming completely complex especially after ushering in the 21st century (Richard, 2013). This report will consider the company so as to set implementation plan of problems that face this company and other companies in general.

Human resource management is a very important department in any company. This department play a very significant role in initiating strategies that the company utilize to mitigate issues that arise in business operations. The purpose of this report is to critically analyze a company located in Pakistan. Haroon Zakaria & Company is a chartered accountant firm in Pakistan. This is one of the greatest firms in Pakistan that deal with accounting activities so as to deliver quality services to customers (McGregor, 2012). In that connection, this company has faced a problem recently.

The main problem that the company is facing currently is retention of employees. This report will critically analyze various causes of this particular problem. Just like other companies, Haroon Zakaria & Company need to initiate a program that will assist in mitigation of this particular problem. Many companies face challenges in the course of their operations. It is therefore very important to identify the problem at hand so as to initiate a long term solution. If the solutions are viable, then the company will undergo a smooth process of growth and development. Lack of feasible solutions will lender the company powerless in terms of growth and development (Marylene, 2014). Chartered accountant firms are exposed to many challenges that can hinder growth and development if these problems are not mitigated accurately.

Problem Identification & Analysis

In order for a company to operate smoothly, then a lot of considerations need to be initiated so as to lay down proper channels of business operations. Haroon Zakaria & Company is a company that need to be analyzed so as to offer possible solutions to some of the problems the company face in the course of business operations (Maslow, 2013). The main problem that Haroon Zakaria & Company is facing currently is retention of employees. This is a very serious problem in accounting firm that can result to negative implications in business growth and development. There are numerous stakeholders all over Pakistan who depend highly on services offered by Haroon Zakaria & Company. In case of retention of employees, the population in Pakistan will undergo massive losses. A lot of financial activities all over Pakistan will be compromised. Various services such as auditing and assurance will be affected (Kotler, 2011). The government will face a lot of challenges when collecting revenues through taxation process. In that case, the country is likely to face economic depression if experts fail to determine the main causes for retention of employees in Haroon Zakaria & Company located in Karachi Pakistan.

The first implementation stage of any solution to mitigate the problems facing a particular company is to determine the main causes of this problem (Kanungo & Manuel, 2014). This is a very important stage to undertake. This stage pave way on things to be initiated so as to mitigate the problems under consideration. As asserted in the context, Haroon Zakaria & Company is facing a problem of retention of employees. This particular problem is caused by two main problem that will be considered as the main threats that hinder growth and development of Haroon Zakaria & Company.

Causes of retention of employees

There are two main cause of retention of employees in Haroon Zakaria & Company Karachi Pakistan. These causes hinder growth and development Haroon Zakaria & Company Karachi Pakistan in different fields of accounting such as auditing and assurance, taxation, business finance and corporate secretarial. The problem are discussed into detail in the context below.

  1. Poor compensation and benefits
  2. Lack of career development

Poor compensation and benefits

This is the first main problem facing employees of Haroon Zakaria & Company Karachi Pakistan. One important thing that any company should understand is motivation of employees in the work place. Motivation of employees in workplace need to be intrinsic and extrinsic. This is the main starting point of work engagement between an employee and the employer. Lack of this understanding from both sides result to low performance at personal and team level (Jonasson, 2012). As part of extrinsic motivation, lack of compensation and benefits to employees brings retention of employees. If we narrow down to Haroon Zakaria & Company Karachi Pakistan, the firm is a very important subject matter in Pakistan. Poor compensation and benefits to employees in this firm may be associated to lack of proper planning in the department of human resource management. It can also be associated to lack of recognition of employees’ performance by the company. Employees need to be motivated so as to increase output per worker.

Lack of extrinsic motivation in terms of proper benefits and compensation plan for employees at Haroon Zakaria & Company Karachi Pakistan is likely to result to retention of employees. This is a very serious issue that need to be analyzed critically so as to determine the level of implications towards retention of employees in Haroon Zakaria & Company Karachi Pakistan. Failure to address this issue to the letter may trigger other problems to the firms which will arise as a result of retention of employees. Poor compensation and benefits to employees is a demotivating factor that any company need to mitigate (Hubbard, 2016). Employees have a tendency of working based on the level of extrinsic motivation. The theory of human motivation and work engagement has indicated that extrinsic motivation plays a very important role in output per worker. The more the firm motivate the workers in terms of compensation and benefits, the more output per worker.

Lack of career development

The main zeal of workers in workplace is to undergo career development in their areas of specialization. It is a desire of any worker to develop in career path so as to fully achieve the highest possible exposure in that field. Haroon Zakaria & Company Karachi Pakistan is a company facing retention of employees due to lack of career development (Franco, 2015). The concept of career development is based on working conditions and working culture in Haroon Zakaria & Company Karachi Pakistan. The firm failed to offer necessary promotion to workers. There is need to ensure that workers career growth and development so as to mitigate the issue of retention of employees. Lack of career development is contributed by a big number of employees in Haroon Zakaria & Company Karachi Pakistan.

The firm is unable to determine a clear path that need to be followed when promoting workers. Those workers who joined the firm in a couple of years need to see their progress in career development (Dow & Taylor, 2015). Every worker need to see their career development as time goes by. If these workers fail to realize their desires along that path, then they become demotivated in their working environment. This also affect their working culture. Majority of these workers opt to shift to other firms that are likely to offer them career development. This issue result to retention of employees in Haroon Zakaria & Company Karachi Pakistan.

The problem of retention of employees in Haroon Zakaria & Company Karachi Pakistan worsen in cases where a worker work for many years without job promotion. Promotion of young workers through corruption and informal methods demotivate other workers who dedicate their services to the firm with hope of developing their career in future. If these workers are not considered through promotion, then they end up searching for other ventures that satisfy their zeal for career development. If Haroon Zakaria & Company Karachi Pakistan fail to resolve the issue of career development for workers, then the problem of retention of employees will remain a great limiting factor towards growth and development (Chopra, 2012). The firm may not cope with ever increasing competition in the market if workers are not motivated through career development.

There is need to design the most appropriate solutions so as to mitigate the two main  causes of retention of employees in Haroon Zakaria & Company Karachi Pakistan. These solutions will promote business growth and development. Mitigation policies and strategies will culminate to a decision oriented solutions to these main causes of retention of workers.

Solutions to retention of employees

There are two main solutions that are designed to correspond to the main cause of retention of employees in Haroon Zakaria & Company Karachi Pakistan. The solutions act as mitigation policies and strategies to retention of employees.

  1. Increase in salary and other benefits
  2. Delegation of decision making power

Increase in salary and other benefits

This is a motivating factor that human resource management of Haroon Zakaria & Company Karachi Pakistan need to initiate so as to mitigate the problem of retention of workers. In that connection, there is a need to design a plan on methodologies needed to ensure salaries and other benefits of employees at the firm (Thomas, 2009). This plan need to be designed in a way that does not compromise the overall objective of employees in the firm. Increase in salary is a form of extrinsic motivation applied by many companies to encourage workers to achieve goals and objectives. For Haroon Zakaria & Company Karachi Pakistan to increase salaries for workers, there are factors that need to be considered.

First, the firm need to consider the profit bracket within a given period of time. Salary increment to workers need to determine the rate of salary increment. If the company generate a given value of profits and revenue, then the firm should provide a measurable proportion of the profits as salary increment to workers (Bragg, 2015). This strategy can only be applied if the firm is a profit making company. Profits generated should determine the rate of salary increment. In case Haroon Zakaria & Company Karachi Pakistan is a non-profit making organization, then the rate of salary increment to workers need to be based on output per worker. Either way, the company will be in a position to mitigate one of the main cause of retention of workers.

Another ideology that the firm can apply so as to increase salaries to employees should be based on personal performance as well as team performance. In that case, those individuals who meet targets, goals and objectives should receive salary increment along with other benefits. Those individuals who fail to achieve targets, goals and objectives should not receive salary increment (Ballantyne, 2007). This mitigation strategy is very beneficial to both the firm and employees. It is a win-win strategy that Haroon Zakaria & Company Karachi Pakistan can employ to mitigate the problem of retention of employees.

Delegation of decision making power

There is need to break down power of delegation of duties so as to initiate a viable decision making process. This is a feasible solution to mitigate inability of the form to promote career development for workers that result to retention of employees. The company need to realize that delegation of decision making power initiate intrinsic motivation to employees in the firm. Employees realize that the management of Haroon Zakaria & Company Karachi Pakistan appreciate their worker performance. Employees consider themselves as part of decision making process. In that case, any decision that the firm aims to implement will as a result of agreement between the employees and top management team (Baily, Farmer & Crocker, 2015).  The firm need to realize that some of employees will gain management skills in leadership and decision making. This ideology will act as distinguishing factors between those employees who aim at developing their career to those who aim at providing expert services at personal level in Haroon Zakaria & Company Karachi Pakistan.

Implementation of solutions

The last stage in mitigation process is implementation stage. This involves implementation plan that Haroon Zakaria & Company Karachi Pakistan need to initiate so as to accomplish the main objective of mitigating retention of employees.

Implementation of salary increment and other benefits

If the firm evaluate salary increment and benefits without implementing this solution, then the solution is rendered null and void. Implementation plan on salary increment and other benefits will be executed by human resource management department. The employees of Haroon Zakaria & Company Karachi Pakistan are based on different department. Each department is characterized by accounting services provided (Schwalbe, 2015). The department of auditing and assurance need to remit performance records and profits generated by this department. From these records, human resource management will be in a position to determine the rate of salary increment. Other departments that need to remit their performance records include business finance department, corporate secretarial department and taxation department. Once these records are comprehended, then the firm need to generate a standard rate of salary increment and other benefits (Arnold, 2010). The company also need to determine outside business activities that workers are likely to engage so as to determine other benefits such as house allowances, travelling allowances and other viable benefits. Implementation of this solution need to be time bound. The most appropriate time to implement this solution is within the fiscal year of Haroon Zakaria & Company Karachi Pakistan.

Implementation of delegation of decision making power

Implementation of this solution promote career development of workers at Haroon Zakaria & Company Karachi Pakistan. This solution need to be implemented by management team of the firm. This can be initiated closely by heads of each department such as head of auditing and assurance, head of taxation and head of corporate secretarial. These heads are required to determine which decisions that need to be delegated to other employees so as to promote the process of decision making (Arens, 2016). Heads of department also need to determine sensitive issues that need to be left under management of top management teams so as to avoid compromising the overall objectives of the firm. Lastly, implementation plan need to be time bound so as to initiate a clear path to be followed. Implementation of this solution should be done within six months of solution evaluation.

Conclusion

Haroon Zakaria & Company Karachi Pakistan need to understand the importance of treating employees with dignity. Employees’ engagement is very important in order to mitigate the problem of retention of employees (Ryan & Deci, 2017). The firm need to realize that employees are the main resource of the firm that need to be motivated both in intrinsic form and extrinsic form.

References

Arens, A.A. (2016). Auditing and Assurance Services, Student Value Edition. Pearson.

Arnold, J. (2010). Coaching Skills for Leaders in the Workplace: How to Develop, Motivate and Get the Best from Your Staff. How to Books.

Baily, P., Farmer, D., & Crocker, B. (2015). Procurement, Principle & Management. Pearson publishers.

Ballantyne, T. (2007). Capacity. Spectra.

Bragg, S.M. (2015). Accounting for Inventory. Accounting Tools.

Chopra, S. (2012). Supply Chain Management. Pearson Education.

Dow, W., & Taylor, B. (2015). Project Management Communication Tool. William Dow.

Franco, S.A. (2015). Fundamentals of Corporate Finance. McGraw-Hill Education.

Hubbard, G.R. (2016). Microeconomics. Pearson.

Jonasson, H. (2012). Determining Project Requirement. Averbach publication.

Kanungo, R.N., & Manuel, M.  (2014). Work Motivation: Models for Developing Countries. Sage Publication put.

Kotler, P. (2011). Framework for Marketing Management. Pearson.

Marylene, G. (2014). The Oxford Handbook of Work Engagement, Motivation and Self-Determination Theory. OUP USA.

Maslow, A.H. (2013). A Theory of Human Motivation. Start publishing LLC.

McGregor, D. (2012). The Human Side of Enterprise. New Yolk, 21.

Richard, A. (2013). Job Satisfaction from Herzberg’s Two Factor Theory Perspective. Grin publishing.

Ryan, R.M., & Deci, EL. (2017). Self-Determination Theory: Basic Psychological Need in Motivation, development and Wellness. The Guilford press.

Schwalbe, k. (2015). Information Technology Project Management. Course Technology.

Thomas, K.W. (2009). Intrinsic Motivation: What Really Drives Employees Engagement. Berret-Koehler publishers.

Whittington, R. (2015). Principles of Auditing & Other Assurance Services (Irwin Accounting). Rental Book. McGraw-Hill Education.

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Modifying Human Behaviour : COMMGMT1001

Modifying Human Behaviour : COMMGMT1001

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Assessment Solutions of Cloud Computing Model: COIT20274

Assessment Solutions of Cloud Computing Model: COIT20274

Qu, Z. and Richtárik, P., 2016. Coordinate descent with arbitrary sampling I: Algorithms and complexity. Optimization Methods and Software31(5), pp.829-857.

The journal that was published by Qu and Richtárik, 2016, finds its importance as the reference in the course of the proceeding of the case that is stated in the case study because the journal discusses about the complexity that might arise in the course of the process. Form the case study it is seen that Dr. Terry King has been doing great service oriented business that opts for the growth in the business of the veteran services. The growth of the information system of the project depends on the infrastructure of the project. This information system of the project will consist of the complexities that will be the main issues during the proceeding of the project. This journal discusses about the methodologies that must be taken in order to overcome the complexities of the project. This journal discusses about e methodologies that must be undertaken in order to have a simple and unified back end structure of the information system of the organization. This journal also discusses about the methodology that must be implemented in orders to have a flexible infrastructure that will be least complex in nature and has the potential to cope up  with the future modulation in case of any further future requirements.    

Knaap, T. and Oosterhaven, J., 2017. Spatial economic impacts of transport infrastructure investments. In Transport Projects, Programmes and Policies (pp. 87-105). Routledge.

Knaap and Oosterhaven, 2017, in their journal stated that the main factor that is required for the success of the information system is the cost efficiency of the infrastructure regarding the cost o the infrastructure. The cost efficiency of the entire project was a main concern for Dr. Terry King for prosecuting the project of Animal After Hour Services. The journal provides techniques methodologies that will help the consultant hired to decrease the cost for building the infrastructure for the organization. This journal states the methodologies that will enhance the usage of the existing infrastructure for establishing new infrastructures of the project. This reusing technology reduces the basic cost. This journal also states methodologies of using the sufficient techniques those catalyses the processes of using technologies efficiently in order to get the job done with least time and the least cost expenditure. Dr. Terry King being dependable for the reason of saving money and providing a robust infrastructure will include the technologies that are stated in the journal. Thus, journal also states the methodologies of choosing the right equipments for the proceeding of the task. This also enables the process of saving cost and still being efficient as the infrastructure of the information system.   

Ganesh, M., Raghunathan, S. and Rajendran, C., 2014. The value of information sharing in a multi-product, multi-level supply chain: Impact of product substitution, demand correlation, and partial information sharing. Decision Support Systems58, pp.79-94.

Ganesh, Raghunathan and Rajendran, 2014 stated in their journal the importance of initiating the process that will help in circulating the information of the organization among the employees of the organization. Dr. Terry King who has been in the administrative department of the Animal After Hour Services are dependent on employees that are employed in the different branch of the organization. These employees of get different branch to fetch organization needs to stay in touch with each other and circulate the information that has been supplied from the higher hierarchy of the organization as it will not be possible for Dr. Terry King to reach each and every employee and convey instruction that is meant for ten entire group of employees. This  journal states  the methodologies to implement the platform from performing the communication in between the employees of the organization that are posted in  different branches of the organization. This journal discusses about the methodologies that must be implemented to establish a well performing server that will be the heart of the entire process of creating communication among the employees of the organization who are posted in different branches. This journal also states the methodologies that are implemented to install the packages that will be important for the processing of the communication technology in the web service in order to keep the employees of the organization connected with each other. This journal also states the changes that are to be made in the compiling process due to the fact of making the communication process unique from the other communication features that are installed n the different information systems that provide the communication feature.

Bitam, S., Mellouk, A. and Zeadally, S., 2015. VANET-cloud: a generic cloud computing model for vehicular Ad Hoc networks. IEEE Wireless Communications, 22(1), pp.96-102.

Bitam, Mellouk and Zeadally, 2015, stated in their journal that must be implemented by the organization s in order o get complete security in the process of the functioning of the formation system. This journal takes into consideration the methodology  that must be implemented by the information system manufacturer to keep the platform of information system protected from the unauthorized access of the imposters that might have the permission for the access to the information system. Dr. Terry king was worried about the fact of security of the information that will be shared for the employee’s of the organization. Dr. Terry King suspected unauthorized access of imposters due to which he wanted to take care of the security aspect of the information system of the organization. The journal states the techniques that rate required by the organization to take care of the security purpose of the information system. The journal states the process of conducting screening of the data that are being entered in the information system that is too be created by the consultant. This journal also provides the basic techniques regarding the fact of blocking the incoming of the incoming mails that are un authorized in case of the information system. This journal also enriches the knowledge of scanning viruses during the process of the updating of the software. These techniques are required for maintaining the security of the information system.  

Khalili, A., Loizou, A. and van Harmelen, F., 2016, May. Adaptive linked data-driven web components: Building flexible and reusable semantic web interfaces. In International Semantic Web Conference (pp. 677-692). Springer, Cham.

Khalili, Loizou and Harmelen, 2016, in their journal stated that the processing o the interface is ge4rryb important as the interface acts as the main console for creating the sharing of the information in the information system that Dr. Terry king was aiming for. Dr. Terry King wanted to make an information system for the organization that will be used as a platform for the Animal After Hours Services that will help the organization to make a platform for sharing the information of the cases that are done under the supervision of the employees that work under the organization of the Animal After Hour Services. the data that will be uploaded on the interface of the organization will be used for the later referencing of the organization. this technology of storing data is initiated by following the journal. The journal states the methodology that is required for the sketching of the basic database structure that will be required for the storage of the data that will be gained by the employees of the organization. Thos report will also suggest the methodology that will be required for the flow diagram that will be required for the making of the information system for the purpose of the storing information of the previous cases that has been solved by the employees of Animal After Hour services an d act as  the reference for other employees of the company. this journal also discusses about the strategies that must be followed to establish an efficient data center for the organization.

Jukic, N., Vrbsky, S. and Nestorov, S., 2016. Database systems: Introduction to databases and data warehouses. Prospect Press.

Jukic, Vrbsky and Nestorov, 2016, in their book stated the importance of securing the database. The data base security has been a major concern for Dr. Terry king for the security of the database of the organization as he suspected imposters will access the data of the clients that has been shared in the information centre and this will affect the good will of the organization. To decrease the consonants of the data being leaked the book has been very helpful as the book states the technologies of avoiding the security related issues of the organization that has been using the data system for storing the data of the company as the reference of the organization for the future use of the company. This journal discusses about the procedural methodology for performing the access control of the infrastructure that helps the infrastructure to be robust in  mature. The book also states the methodologies that are used for the auditing of the organization. This book also states the processes that are needed to be undertaken in order to track the authentication of the infrastructural issues in order to stop the access of the imposters that intend on attacking the organization data base and modulate the data and harm the organizational infrastructure. The book also sates the methods that must be implemented in order to encrypt the data that is present in the data base of the data center that is potentially being built in the process of building the information system for the organization. The book also states the methodologies of applying the st6tistical methods for protecting the data from getting accessed by the unauthorized personnel.  

Doty, P., Nadash, P. and Racco, N., 2015. LongTerm Care Financing: Lessons From France. The Milbank Quarterly93(2), pp.359-391.

Doty, Nadash and Racco, 2015, in their journal stated that claiming insurance is very important in case of creating the data centre for the organizations that deals with the health related issues of their clients. Animal After Hour Services has been dealing with the health issues of the animals and has been enjoying the growth of the organization. Dr. Terrey King has come up with the idea of providing health insurance to the clients that takes their help for curing their animals. The journal states the methodology that must be fulfilled on order to fulfill the requirements of proposing the emergence of the e wallet methodology, which will help in the process of investing the money in the form of digital process. The usage of digitalization in the process of paying the money has been broadly illustrated in the journal. This journal pals stated the methodology of the laying the insurance plan that must be undertaken in order to get a better outcome of the policy which will be beneficial for both the organization as well as the clients who are related to the organization.

Shin, D.H., He, S. and Zhang, J., 2014. Robust, secure, and cost-effective design for cyber-physical systems. IEEE intelligent systems, 29(1), pp.66-69.

Shin, He and Zhang, 2014, in their journal stated the importance of the robustness that must be present in the database of the information system in order to get the database of the organization secured and liable of the changes  that the organizations bring in the process do the alteration of the functionality of the organization. Thos journal states the methodologies that must be implemented in order to get the database of the information system robust in n nature. The journal provides a proper idea of applying the onion structure to the infrastructure of the organization in order to get the robustness of the data center of the organization. This journal also illustrates the technology of swapping the edge of the infrastructure and joining the edges of highest importance with the edges with the edges of highest importance in the infrastructure which increase the robustness of the data base of the organization. This journal also states the methodology that help in increasing the number of edges among the communities which helps in increasing the robustness of the infrastructure of the database of the data center of the organization.

Reference

Bitam, S., Mellouk, A. and Zeadally, S., 2015. VANET-cloud: a generic cloud computing model for vehicular Ad Hoc networks. IEEE Wireless Communications, 22(1), pp.96-102.

Doty, P., Nadash, P. and Racco, N., 2015. Long‐Term Care Financing: Lessons From France. The Milbank Quarterly, 93(2), pp.359-391.

Ganesh, M., Raghunathan, S. and Rajendran, C., 2014. The value of information sharing in a multi-product, multi-level supply chain: Impact of product substitution, demand correlation, and partial information sharing. Decision Support Systems, 58, pp.79-94.

Jukic, N., Vrbsky, S. and Nestorov, S., 2016. Database systems: Introduction to databases and data warehouses. Prospect Press.

Khalili, A., Loizou, A. and van Harmelen, F., 2016, May. Adaptive linked data-driven web components: Building flexible and reusable semantic web interfaces. In International Semantic Web Conference (pp. 677-692). Springer, Cham.

Knaap, T. and Oosterhaven, J., 2017. Spatial economic impacts of transport infrastructure investments. In Transport Projects, Programmes and Policies (pp. 87-105). Routledge.

Qu, Z. and Richtárik, P., 2016. Coordinate descent with arbitrary sampling I: Algorithms and complexity. Optimization Methods and Software, 31(5), pp.829-857.

Shin, D.H., He, S. and Zhang, J., 2014. Robust, secure, and cost-effective design for cyber-physical systems. IEEE intelligent systems, 29(1), pp.66-69.

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Assignment Solutions of Defendant Towards the Plaintiff: BUS203

Assignment Solutions of Defendant Towards the Plaintiff: BUS203

Issue:

For this chosen scenario, two issues have been identified. The first issue to be discussed is whether there was negligence on the part of Josh? The second issue in this chosen scenario is whether Wajhi is entitled to any damages for the negligence of Josh?

Rule:

The notable case Grant v Australian Knitting Mills PC 21 OCT 1935 deals with the provisions of negligence. However, it is to be mentioned that the provisions as incorporated in this case are based on the finding of the case Donoghue vs Stevenson [1932] AC 562. In the latter case the plaintiff had visited a café with her friend where she had ordered Ginger beer. The beer came in an opaque bottle. After the half of the beer had been consumed remains of a decomposed snail was found inside the bottle. Mrs Donoghue, the plaintiff had sustained damages after consuming the beer and decided to claim damages from the beer manufacturer. The claim of the plaintiff was upheld in the case and the decision of the case became a landmark judgment for negligent cases. In this case it was further held that to establish negligence on the part of the defendant the plaintiff has to prove:

  • The defendant had a duty of care to the claimant
  • Such defendant had breached his duty of care
  • The damage sustained by the plaintiff resulted directly because of the breach of duty on the part of the defendant
  • The damage sustained by the plaintiff was not too remote

 Duty of Care

The duty of care of the defendant towards the plaintiff is the first essential element which needs to be proved. It is the burden of the plaintiff to prove that the defendant owed a duty of care. It can be said that to assess whether the defendant owed a duty of care to the plaintiff, the courts apply the Caparo test. Such test was first applied in the case Caparo Industries pIc v Dickman [1990] 2 AC 605. The aim of the test is to determine whether the defendant’s action could foreseeably harm others. In the aforementioned case, it was held by the court that no duty of care was owed by the defendant since the auditors had not been aware of Caparo’s existence. It was also held that there was no proximity between Caparo and the auditors.

Breach of Duty of Care

The second essential in establishing negligence in a case is breach of duty of care by the defendant towards the plaintiff. It can be stated that an objective test is generally applied by the courts to assess if the defendant had breached his duty of care to the plaintiff. The objective test was applied in the case Vaughan v Menlove (1837) 3 Bing. N.C. 467 for the first time. In this remarkable case haystack of the defendant had caught fire as a result of poor ventilation in the room where the haystack was kept. It was argued by the defendant that the he had used his best judgment in taking such decision. However, it was held by the court that acting in his best judgment was not enough and such action of the defendant had to be assessed from the reasonable person’s point of view. The aim of the aforementioned test is to assess whether a reasonable person who is acting in the same position as the defendant would have taken additional care or would have acted in the same way as the defendant did. If it can be proved that a reasonable person would take additional care in fulfilling his duty to prevent any damage likely to be caused to anyone, the defendant would be held liable for breach of duty of care.

Causation

The third important essential in claims of negligence is to prove that the damage caused to the plaintiff was a direct result of the negligent actions of the defendant. In this regard the courts apply the ‘but for’ test. This test was first applied in the case Barnett v Chelsea & Kensington Hospital [1969]. In this case the court held the hospital authorities responsible for the failure of the doctor to diagnose the disease of the plaintiff. The aforementioned ‘but for’ test determines whether the damage would have been sustained by the plaintiff irrespective of the actions of the defendant. If it is found that damage would have been sustained by the plaintiff regardless of the defendant’s action, the defendant cannot be held liable.

Remoteness of Damage

It is to be stated that a defendant can only be held liable for the injury or damages sustained by the plaintiff if it was reasonable foreseeable for the defendant to foresee such damage. This provision was held in the remarkable case The Wagon Mound no 1 [1961] AC 388. A test of remoteness was first applied in this case in order to determine and assess whether damage which was sustained by the claimant was remotely foreseeable. In the case Murphy v Brentwood DC [1991] AC 398 the same test was applied. It can be said that if such damage was foreseeable the defendant would be held responsible for his negligent actions.  

Contributory Negligence

In the remarkable case Railways v Halley [1978] 20 ALR 409 it was held that the claim for damages of a plaintiff is significantly reduced if it is established that there was contributory negligence on his part. Contributory negligence is one of the most favorable grounds of defense available to defendants in most negligence cases. It can be noted that contributory negligence is established in circumstances where the injury or damage sustained by the claimant is partly due to the negligence on the part of the claimant and partly due to the negligence on the part of the defendant. The claim amount of damages of the plaintiff would be reduced according to the extent of the contribution of the plaintiff to the damage sustained. However in the case Capps v Miller [1989] 1 WLR 839  it was held that to establish contributory negligence, it has to be proved that the plaintiff had failed to take proper care of personal safety which was the immediate contributory cause of the damage suffered.

Application

In this scenario it can be noted that Johnno and Wajiha booked a reservation with ‘ATV Adventures’ to have the off road driving experience in a four wheel drive as provided by Josh Marsh. It can be said that Josh is the sole trader of ATV Adventures and therefore is solely liable for any of the claims brought against ATV Adventures. The Caparo test as discussed above can be applied to determine whether Josh owed a duty of care to Wajiha. According to the test it can be said that it was reasonable for Josh to foresee that his actions would have adverse effects on his clients. Therefore it can be established that Josh owed a duty of care to Wajiha.

The second essential element required to be proved to substantiate claims of negligence is breach of duty of care on the part of the defendant. The objective as discussed above can be applied in this scenario to assess whether any reasonable person would have acted in the same way as Josh or would have taken additional care. It can be said that any person who is reasonable would have taken due care to clean the vehicles and ensure that the vehicles were a good condition. Such reasonable person would have also taken the safer route while heading back. In this case it can be said that Josh had a duty to ensure that the vehicles provided to the clients are clean to be functioning properly. However, the seatbelt of the ATV provided to Wajiha failed to be work after some time and prior to the accident caused. In addition to this Josh had compromised the safety of the clients by taking the shorter but dangerous route which was suited for expert ATV drivers.

Causation of the damage is the third essential is to substantiate the claim for damages of Wajiha. It is essential to assess whether the damage sustained by Wajiha was a direct result of the negligent actions of Josh. The ‘but for’ test as described above can be applied in this scenario as well to identify whether Wajiha would have still sustained the damages even in the event of omission of the actions of Josh. It can be mentioned that Wajiha had sustained the damages as the seatbelt of the ATV failed to work and her chin hit the dashboard. She also injured her knee due to the same reason. It can be said that she would not have sustained the damage if the seatbelt worked. Moreover if Josh had not increased the convoy’s speed Johnno would not have had drive so fast and keep pace with him. The over speeding of the ATV can be considered to be the reason for it slip and run into the opposite hill. Therefore it can be established that Wajiha sustained the damages due to the negligence on the part of Josh.

The next element is foreseeablity of the damage. It can be said that damages can be claimed by plaintiff only if such damage was foreseeable to the defendant. The test for remoteness as discussed above can be applied in this scenario to assess whether the damage sustained by the plaintiff would be foreseeable to a reasonable man. In this case it can be said that any reasonable person would have foreseen the damage or injury likely to be sustained by any client in the event of malfunctioning of the seatbelts. It would also be foreseen by a reasonable person that increasing the speed of the convoy and taking the dangerous route which is suited for experienced drivers would put the other clients in danger. Therefore it can be assessed that the injury sustained by Wajiha was clearly foreseeable to Josh but he ignored it.

The defense of contributory negligence is available to Josh in this case. As discussed above, contributory negligence decreases the claim amount of the plaintiff depending on the extent of the plaintiff’s contribution to the damage sustained by him/her. It can be mentioned that in this chosen case study Wajiha had bee instructed to wear the knee guard. However, she neglected such instruction and went on to ride the ATV without the knee guards.

Thus after analyzing the facts of the case and applying legal provisions to it, it can be mentioned Josh had a duty of care to Wajiha. He breached such duty of care. The injury sustained by Wajiha was a direct result of the negligent actions of Josh. The injuries sustained by Wajiha reasonably foreseeable to Josh. Therefore it can be held that Josh was Negligent in his actions. However, there was negligence on the part of Wajiha and her claim for damages would be significantly reduced therefore.

Conclusion

Thus in conclusion it can be said that

  • There was negligence on the part of Josh
  • Wajiha has the right to claim damages from him. However, her claim would be reduced due to contributory negligence. 

Bibliography

Grant v Australian Knitting Mills. PC 21 OCT 1935

Donoghue vs Stevenson [1932] AC 562

Caparo Industries pIc v Dickman [1990] 2 AC 605

Vaughan v Menlove (1837) 3 Bing. N.C. 467

Barnett v Chelsea & Kensington Hospital [1969]

The Wagon Mound no 1 [1961] AC 388

Murphy v Brentwood DC [1991] AC 398

Railways v Halley [1978] 20 ALR 409

Capps v Miller [1989] 1 WLR 839

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Assessment Solution of Mainly Information Security: HI6008

Assessment Solution of Mainly Information Security: HI6008

In the current study, the researcher intends to analytically review the influence of the internet as well as other online services on the function of firms and comprehend the alterations in their functions to evaluate their susceptibility towards threats of cyber crime. In addition to this, the researcher also needs to assess diverse cyber threat, along with online risks encountered by corporations in current years (Monostori 2014). Different theories along with professional advice explained in the section on review of literature can help in understanding the aims of the study.  

Review of Literature

Critical Issues Associated to Cyber Security

Cyber security mainly upon care that diverse individuals can get and conclusions that they arrive at whilst they arrange, handle and use systems along with Internet. Efforts are put to discover solutions for particularly cyber security analysis challenge and diverse structures are also constructed. Nevertheless, the structure faces diverse intricacies even though it was initially working at the time of development (Wan et al. 2014). The limitations draw from different aspects, namely, emerging technologies along with facility restrictions.

As rightly indicated by Ruchkin et al. (2016), progression of the internet in the past decade has augmented overall utilization of the internet based services in various corporations. Several corporations utilize infrastructure founded on internet to deliver the services as this makes it seamless for organizations to reach out to global audience. In place of large firms, internet use has essentially become substantially accepted among individuals, business entrepreneurs along with small corporations. As suggested by Taylor et al. (2014), individuals make use of internet for the purpose of connecting as well as sharing with friends and families. This also delivers business opportunities to various business entrepreneurs together with small corporations to expand the business operations. In addition to this, both business concerns along with people upload various sensitive along with personal data on particularly the internet that makes them the potential target for cyber attacks. Majority of cyber crimes are undertaken by individuals who have admittance to the internet as well as computer as inadequacy of security dimensions can make it seamless for them to target various innocent individuals. According to Elmaghraby and Losavio (2014), there are different hackers that undertake various cybercrime for the purpose of collecting personal data of individuals along with corporations in order to acquire an unfair advantage. In addition to this, popularity of the internet has made it seamless for them. Particularly, there are various causes owing to which cyber attacks has augmented in the last decade.

Harel et al. (2017) illustrated that social media sites can be regarded as one of the primary reasons for individuals’ susceptibility to cybercrime. Reports suggest that there are over and above 2.9 million active users on multiple social media platforms. However, together with popularity of the social media stages, the cybercrimes risk has developed thoroughly. Hackers also target the social media takes into account and corporations to acquire sensitive data. Majority of the corporations namely the PlayStation, Yahoo as well as HBO had also encountered cybercrimes that led to loss of important data.

Robinson et al. (2015) suggests that mobile banking can be considered to be another important ground that contributes to enhancement of the total number of cyber crimes on particular individuals as well as firms. This is mainly because this presents the chance to acquire unfair benefit. During the year 2017, approximately 44% of the entire globe’s population utilizes smart phone and this enhances the overall internet based services. Utilization of online banking services namely PayPal, online shopping and use of mobile wallet has enhanced cyber security threats. Mishna et al. (2015) mentioned that in case of online banking, individuals have the need to share financial data on basically the online stages of banks.

Several instances of the challenges encountered by corporations as regards online security include DDoS also known as Distributed Denial of Service attack. This happens mainly over a server and enhances the traffic of these kinds of server. Instances contain BBC, DYN, election campaign conducted by Donald Trump and five different Russian banks. In addition to this, Internet of Things (IOT) is also observed to develop at a fast space, let us say, smart home appliances have become popular among developed markets (Broy and Schmidt 2014). IoTs devices linked through single network led to risk of security.

Research Questions/Hypothesis

Primary Questions

What are fundamentally the critical issues faced in the cyber security?

What are the factors affecting the cyber security?

Secondary Questions

What are the challenges that are encountered majority of the time in the organizations?

What are the proper security measures against the cyber security threats?

Research Design and Methodology

The current research makes use of survey mechanism for the purpose of identification of diverse cyber security concerns along with experiment method for development of the framework. The current research study is associated to the cyber security management with reference to firm operating in Australia. In the current study, both primary as well as secondary data is acquired to discover the significance of network security and detection of intrusion system. In this case, primary data is gathered by means of survey method whilst secondary data is acquired from various published together with non-published data (Bogdan 2015).

Primary Data:

This current study can be acquired by means of survey method. Essentially, this data is basically unique in nature. Fundamentally, this data will be acquired by way of distributing the formulated questionnaire and getting the same filled by the respective respondents for the current purpose. In this case, the learner aims to use online questionnaire for the present purpose (Sha and Zeadally 2015).

Sample Design:

Sample design can be regarded as particular plans that can be designed by acquired samples from a selected population (Johnson 2015). In a bid to serve this specific purpose of the subject of the research, the learner intends to select a total of 30 sample units. In this case, the learner intends to utilize the sampling technique of purposive sampling along with convenience sampling.  For the purpose of the present study, the population that the learner intends to select include various firms operating in different sectors in Australia. Therefore, in this case, the learner presents the sampling frame that consists of 30 industrial units in Australia. Essentially, the parameter of interest for the current study is ascertaining the challenges of cyber security in selected industrial units in Australia.

Selection of Respondent:

The learner intends to select respondents of the current study that are operating in the industrial units in Australia and having over and above 2 years of work experience. In addition to this, the learner also intends to select the ones working in the IT or the IT security division of the firms (Mangharam et al. 2016). The researcher intends to send the questionnaire via mail to the selected respondents with request for reply.

Questionnaire

Questionnaire is primarily meant for the purpose of acquiring specific information regarding cyber challenges encountered by firm, different aspects of the cyber threats, primary factors contributing to the threats of cyber security (Massey 2017). In addition to this, the current study also intends to contain questions that can specifically help in gathering knowledge regarding different dimensions of cyber challenges, various instances of the cyber security threats in firms and the suggestions from the standpoint from their standpoint to combat this issue.

Secondary Data

The learner also intends to make use of secondary data that can be utilized for the purpose of studying the cyber security. This secondary data can be utilized to discover specific features, themes of the cyber crime, threats, and dimensions of measuring security measures to protect the security. Essentially, this secondary data can be obtained from various reputed academic journals, prior research articles, official websites as well as product documentation (Massey 2017).

The current study has the intention to utilize both qualitative as well as quantitative research strategy in this regard.

Qualitative Research- The learner has the intention to utilize focus on in-depth interviews as well as carry out assessment of documents for different categories of themes. Essentially, the researcher has the intent to carry out a subjective study in this regards and describe the problem otherwise the conditions from the viewpoint of the ones experiencing the same. In this case, no statistical tests necessarily will be used in this regard. The methods of analysis that can be used in this study include the discourse analysis, case study analysis, observation and thematic analysis (Taylor et al.  2014). In this case, the discourse analysis takes in process of material coding, assessment of structure together with various assertions together with recognition of diverse dimensions of cyber security.

Quantitative Research- The learner also intends to present surveys as well as assess the available records for specifically numerical information. In this case, the learner has the intent to use deductive procedure and can be said to be justified as this can help in testing various pre-specified themes, constructs as well as hypotheses that can help in making up the theory (Sha and Zeadally 2015). In this case, statistical tests necessarily will be used in this regard namely descriptive as well as interpretive statistics.

Research Limitations

The current research primarily refers to cyber security, challenges associated to cyber security along with mechanisms that can avert the attack. However, the study does not focus on proper methods of company’s security management (Sha and Zeadally 2015). Again, administrators of the corporation can undertake actions for different security management in 30 industrial units in Australia. Therefore, it might become difficult to generalise the conclusions drawn from the study.

Conclusion

The current study helps in comprehending different studies from the standpoint of security and cybercrime.  The current research proposal helps in understanding the research objective of conducting an analysis of literature on diverse issues associated to cybersecurity encountered by contemporary companies. The above study presents in detail general suggestions regarding the way to secure the system the way any kind of authenticated protocol can be used to defend the system intrinsically.

References

Bogdan, P., 2015, March. A cyber-physical systems approach to personalized medicine: challenges and opportunities for noc-based multicore platforms. In Proceedings of the 2015 Design, Automation & Test in Europe Conference & Exhibition(pp. 253-258). EDA Consortium.

Broy, M. and Schmidt, A., 2014. Challenges in engineering cyber-physical systems. Computer, 47(2), pp.70-72.

Elmaghraby, A.S. and Losavio, M.M., 2014. Cyber security challenges in Smart Cities: Safety, security and privacy. Journal of advanced research, 5(4), pp.491-497.

Harel, Y., Gal, I.B. and Elovici, Y., 2017. Cyber Security and the Role of Intelligent Systems in Addressing its Challenges. ACM Transactions on Intelligent Systems and Technology (TIST), 8(4), p.49.

Johnson, T.A. ed., 2015. Cybersecurity: Protecting critical infrastructures from cyber attack and cyber warfare. CRC Press.

Mangharam, R., Abbas, H., Behl, M., Jang, K., Pajic, M. and Jiang, Z., 2016, January. Three challenges in cyber-physical systems. In Communication Systems and Networks (COMSNETS), 2016 8th International Conference on (pp. 1-8). IEEE.

Massey, D., 2017, November. Applying Cybersecurity Challenges to Medical and Vehicular Cyber Physical Systems. In Proceedings of the 2017 Workshop on Automated Decision Making for Active Cyber Defense (pp. 39-39). ACM.

Mishna, F., Bogo, M. and Sawyer, J.L., 2015. Cyber counseling: Illuminating benefits and challenges. Clinical Social Work Journal, 43(2), pp.169-178.

Monostori, L., 2014. Cyber-physical production systems: roots, expectations and R&D challenges. Procedia Cirp, 17, pp.9-13.

Robinson, M., Jones, K. and Janicke, H., 2015. Cyber warfare: Issues and challenges. Computers & security, 49, pp.70-94.

Ruchkin, I., Samuel, S., Schmerl, B., Rico, A. and Garlan, D., 2016, December. Challenges in physical modeling for adaptation of cyber-physical systems. In Internet of Things (WF-IoT), 2016 IEEE 3rd World Forum on (pp. 210-215). IEEE.

Sha, K. and Zeadally, S., 2015. Data quality challenges in cyber-physical systems. Journal of Data and Information Quality (JDIQ), 6(2-3), p.8.

Taylor, R.W., Fritsch, E.J. and Liederbach, J., 2014. Digital crime and digital terrorism. Prentice Hall Press.

Wan, J., Zhang, D., Zhao, S., Yang, L. and Lloret, J., 2014. Context-aware vehicular cyber-physical systems with cloud support: architecture, challenges, and solutions. IEEE Communications Magazine, 52(8), pp.106-113.

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Home Work Solutions of Importance of Social Media: MNG81001

Home Work Solutions of Importance of Social Media: MNG81001

Introduction:

The increased importance of social media in the world of work reflects a wider change in the way the organisations communicate or in order words, interact with their stakeholders. Social media is one of the huge revolutions in the technologically driven world of today. The social media according to many might be just a thing to engage in, in their pastime, but it also has a huge impact on the work lives of individuals and has the power to revolutionize the way several organisations function. It is necessary to understand the importance of social media and the companies all round the world should use it as a boon to help their businesses prosper and ensure that their teams as well as its individual members are strong and hardworking (Stieglitz and Dang-Xuan 2013).The social media communication channels a business can utilize to reach the intended audience including the website of a company. It needs to be ensured that a business utilizes social media to its advantage. The social media should be used for the global recognition of the companies. Therefore social media needs to be made the proper tool for the success of the organisations.

Communication is important for people in all walks of life. It helps understand the situation the other person is in. It also helps people to state whatever is on their minds and also state in case they encounter any issues or problems in their lives. Effective communication is crucial specifically in case of organisations and more so in case of the organisational managers for performing the functions of planning, organising, leading as well as that of controlling. Communication helps the managers to perform their jobs and responsibilities and it is most important aspect of planning. It is necessary for communication at all stages of the management process for the customers to get the best of services. At the planning stage the essential information needs to be communicated to the managers so that they can communicate those plans for implementing them. The organizing capabilities also help the managers to communicate effectively with their subordinates and get the jobs done. The marketing professionals and other individuals of the organisation in charge of marketing products are responsible for the proper communication with the customers for ultimate success of the organisation (Paul 2014).

In case of the third topic mployees are the most important asset of any organisation. Thus employees who are satisfied, highly motivated and loyal are a representative of the basis of companies who are competitive by nature. The increased level of satisfaction is therefore reflected in the increase of productivity, improvement of the quality of products or rendered services and higher and increased number of innovations. Satisfied employees from the positive reference to the employers can result in the increase in productivity, attractiveness of job seekers and also the strengthening of their competitive position in the market. It often happens that the management fails to understand the importance of the opinions of the employees and their satisfaction levels on the overall success of the company in the market. Therefore it is desirable that every company make a positive effort to communicate with the employees at different levels so that the company benefits from the best possible performance of the employees and the employee connectivity (Pereira and Gomes 2012).

1.1 Social media for Internal Communications:

At the time of discussing the communications within a business, several people might start by thinking about the nature of marketing and PR communications which are important in the brand promotion as well. Press releases, email campaigns and blogs are the main examples which come to the mind. The internal communications in large organisations are mostly overlooked (Stieglitz and Dang-Xuan 2013). These interactions are crucial at the time of upholding the employee relationships momentum and the ultimate profitability of the company.

Corporate communication is a crucial facet of any organisation and it is something that determines the success and also the ongoing viability of any organisation. The media communications helps in the discussions between the top members of the staff as also those workers in the grass- root level. Ensuring the use of social media helps in the understanding of the employees regarding the goals of the organisation and helps the organisation to maintain a proper direction towards its aims.

The internal communications have grown in a significant manner since the time of the simple emails of the staff and the newsletters. Instant messaging, support forums and intranets are embedded in most organisations and these also represent a type for different departments, locations as well as businesses to connect (Moorhead et al. 2013).

The internal social media includes the focus on the quality content, engagement in addition to dialogue and communication optimization. It also helps the employees to get a feeling that they get included just like the customers feel when they are given a suitable amount of importance and when they interact on social media (Kwok and Yu 2013). 

Facebook pages are great for utilization for human resources and remote employees. It is a method for sharing information about the benefits and open enrolment and the new policies. The pages can be used by the departments and the teams for collaboration and encouragement. The pages in facebook can be utilized by the different departments and teams to collaborate and encourage members within the organisation. The getting together of information or just uploading information and pictures assist the development of relationships and the team work (Wang,  Yu and Wei 2012).

The companies also provide a significant amount of information that assists the workers to stay updated. It also helps the employees feel more involved in the strategy of the company, their vision as well as direction, the changes in the policies as well as events. The content can include the results from the surveys, the research which the company and the manager interviews  for helping the team understand the direction in which the company is heading and the role they play in the bigger arena (Jin,  Liu and Austin 2014).

LinkedIn groups are similar to an intranet that an organisation utilizes to share information about any event, announcements, promotions and updates on certain issues and their projects. In addition to this the chat services are also becoming more and more popular as a method of encouraging online group discussions. There is a benefit of this form of internal communication as this helps the employees get on board for work discussions (Johansen, Aggerholm and Frandsen 2012).

The interactive videos and live feeds by social media are also suitable tools and these are utilized to include remote workers as well as for the training purposes. An archive of previous videos can also be used for creating a channel that the employees subscribe to and upload their own videos. The content can also include events of the community events and social gatherings. Based on how it goes, it can also be created as a public channel so that the target audience sees the company culture and the attributes of the brand in action (Huang, Baptista and Galliers 2013).

The power of an organisation depends on the strength of the companies’ internal communication and the efficiency with which the teams operate. In case a company is powerful on social media they can easily operate and divide the operational activities within themselves. Thus social media is crucial in the development of the company’s internal communication strategies (Cornelissen and Cornelissen 2017).

1.2 Social Media and External Communications:

It is necessary for a company to communicate with the consumers who are outside the business. This is known as Social media is also crucial for external communications and helps several organisations arrange for their businesses. The communication should be developed with the help of a positive strategy so that social media and other online communication tools for maximising the reach of the research. This is known as external communication. By methods of external communication a company needs to make the customers aware about the new products and promotions which the company has to offer. This sort of communication gives benefits to the company by giving them motivation for work and provision for special offers and discounts now and then (Verčič, Verčič and Sriramesh 2012).

It is not possible for the companies to reach the public solely based on the peer reviewed journals and other lesser known ways of publicity. This is because of the reason that the majority of the journals require expensive subscriptions which act as a severe barrier to the access. The language and the parlance of the journals which are academic in nature can be obscure and random (Macnamara and Zerfass 2012).

The social media methods can also attract the new audiences to the project events. The blogs and public media states such as that of Twitter, Facebook and the blogs show a quick and effective means of advertising upcoming seminars, conferences as well as group workshops and they also inform groups those which are not aware of the company developments through the normal channels. In case a company has a strong online presence the public profile of the research project can be increased which can lead to more and more communications (Treem and Leonardi 2013).

Having a social media profile can also increase the reputation of the company and assist the skills development so that interested people can experiment with whatever they want and like (Leonardi Huysman and Steinfield 2013).

1.3 Risks of Using Social Media:

There are several risks of using social media. Be it the distribution of confidential information, the lack of control over contents which are confidential or other virus issues. Employees using personal accounts to communicate work related information are also potential issues which are caused due to the usage of social media.

1.4 Recommendations to the Issues Faced:

The people need to look into the matter as effectively as possible. Social media policies can be created. Proper amount of training needs to be given to the employees of organisations. Anti malware should be updated. In addition to this, there should be limited access to the social media site of the company. The social media channels also need to be monitored.

2.1 Importance of First Impression in Customer Communication:

In every walk of life, first impressions are crucial and in case of business and companies raring to be on top it is not much different. Rather communication is more important in case of businesses as they can make or mar the prospects and can even make or break their businesses solely on the first impression they make on the customers. However these can also ruin the image of the company if the customers do not like their outlook. Ensuring there is a proper communication with the customers, the first step is a telephonic communication in most cases. Therefore in order to avoid anomalies in the communication and to avoid ruining the first impression the companies can arrange for automated phone answering service. Quality of answering the phone requires answering the customer’s calls clearly and also with a voice which is friendly at the same time professional so that the customers do not face any issues and are connected to the correct person at the correct time. This also releases the burden off the shoulders of the office personnel and helps in arranging for a smooth and effective way of communicating with the customers.

At the time of phone calls with the customers the hold times also need to be reduced so that they do not become impatient. The maximum holding time that the people can allow is around one or two minutes hence the proper transfer of the calls need to be arranged within that time frame.

2.2 Prioritizing Customer Service Calls:

Customer service is the most important focus of communication between a customer and any particular business and hence, the companies who do not give relevant importance to customer calls actually suffer from the prosperity of their business. The calls of the customers therefore cannot be neglected at any cost and they need to be given proper amount of importance so that they are not given any chance of dissatisfaction (Choudhury and Harrigan 2014).

2.3 Treating the Customers Right in Communication:

The customers should be regarded as people with feelings and emotions whose feelings might have a real impact on the organisation. It also helps ensure that the company values them. The telephonic conversations which are extremely scripted and transactional needs to be avoided to make the customers feel at ease (Gustafsson, Kristensson and Witell 2012). The companies need to focus on the customer service teams on becoming a customer’s ally in the solving of their issues so that they are trusted and they get more business. Customers need to be engaged in a meaningful way in relation to their goals and expectations from the company and also work with them as a team to ensure that a mutual benefit system has been established to help benefit each and every member of the customer-organisational mapping (Ruck and Welch 2012).

2.4 Proper Customer Communication:

Sufficient time needs to be given to the customers and there should be communication on a professional level and in certain cases there is also the need for a personal touch. Proper attention should be paid to whatever they are trying to inform or say about the product on the level of services which have been meted out to them. In case of a slight personal touch the customers feel valued and do not give up on the company completely in case they find their goals have not been met (Paul 2014).

The technical team or the support groups should not lose their patience at the time of explaining anything to the customers. In case the customers are dissatisfied and complain amount some product or service, the team should be patient and take out the time to explain things clearly to the customers. A nice way to explain things clearly is the use of analogies with the simple things of daily life. In case a personal relationship has been successfully established with the customers it becomes easier for the technical team and the company representatives to explain complex things clearly to the customers (Bouhafs, Mackay and Merabti 2012).

Any problems or issues which the customers are facing need to be resolved as easily and quickly as possible. It also needs to be ensured that the solutions be offered at the time the customer states his or her problem are genuine and suitable work is done on the issues as fast as possible (Gailloux, Samson and Shah, 2012).

2.5 Keeping in Touch with Customers:

By keeping in touch with the customers a company can successfully increase their chances of remembering the business of the company and also recommending the company or their products and services to their friends and relatives. It is obvious that the types of business which a particular company deals with are bound to affect the nature of interaction with the customers.  It should be the target of the companies to establish successful communication with the customers (Rootman and Tait 2013).

Instead of calling customers to sell certain products the customers need to be informed in case of any new services for service-based companies especially. In case the companies make proper efforts to touch base with the customers, they are bound to remain in the minds of the customers and be recalled in case of any sort of requirements (Grissemann and Stokburger-Sauer 2012).

E-newsletters or mail outs. The information about these need to be included about the promotions of the companies and the success stories of the business also need to be shared with the customers. The newsletters can also be utilized for sharing personal milestones or experiences so that the company can connect with the customers on a more personal level (Goetsch and Davis 2014).

Surveys can also be conducted by the organisations on the products and services which need to be offered to them. This can help find out about the customer thoughts on the products and services and what can be improved or added to the offerings. There can also be incentives such as free movie tickets or certain discounts on products to encourage customers to respond and communicate. Open ended questions should be asked to the customers to allow them to share whatever is on their minds and this can actually prove beneficial for the companies. Instead of ratings which are hollow and fruitless the actual customer communication in these cases is helpful for the organisations (Oldenski 2012).

Social media can also be used for the posting of several offers, information about latest products and services that have been launched or overall announcements reading the business which is a great way to mention about crucial things and keep the customers up to date on the proceedings of the company. However it should also be remembered that social media coverage also gives a certain amount of freedom to the customers which cannot be afforded at all costs. Therefore proper amount of planning is essential on how to handle comments which are negative or feedbacks which are detrimental so as not to hamper the productivity and overall repute of the company concerned (Choudhury and Harrigan 2014).

2.6 Challenges in the communication with customers:

There might be several problems which are encountered in the customer communication. The best communication channel needs to be selected, in case there is a problem in selection it becomes a challenge. The expectation of the customer needs to be understood and also the way in which they can be met. The proper maintenance of the staff attitude or searching for skilled customer professional for best experiences is also a challenge.

3.1 Valuing Employees as a Means of Effective Connection:

No matter whatever their position or contribution, every employee needs to be valued for their job performance. The respect towards the employees might come in several forms, the respect of opinions, the respect of time, culture and many more. The companies should be such that the employees view their employers and salaries not just as entitlements but actually respect them (Manzoor 2012).

3.2 Breaking Down Information Barriers:

Information is power and bosses have traditionally wielded this sort of power by the selective grant of information to the employees in certain cases and the withdrawal in certain cases. It is necessary for the employees to be constantly informed by either their co-workers, managers or by the customers about whatever is going on. In the case where the employees have proper access to the company information, they are likely to give their all to the organisation.

3.3 Creating Opportunities for Growth:

The companies should leave it upon the employees in majority of situations to perform and take decisions which help them in the establishment of their careers and bring them success instead of following an attitude of dictating. In case the employees are given the proper amount of authority for performing their jobs, they get the scope of being successful as they become self accountable for whatever they are doing for themselves as well as for the organisation. This trust of the company in their employees usually does not go waste as they remain responsible and accountable for their actions (Michaelson et al. 2014).

In addition to this the employees should also be given, the proper amount of authority for their own jobs and ensure that the organisation is successful as the company is dependent on them to actually do the right thing and depend on the policies and procedures which force them to do that (Lazaroiu 2015).

3.4 Employee Recognition and Employee Connection:

Usually it is well known that recognition and rewards towards the employees goes a long way in ensuring that their connection is well established with the organisation. Despite this well known fact very few employers make it a point to provide suitable employee recognition and connection. In case proper recognition is given, employees do a good job and remain engaged towards the organisation. Many organisations refrain from rewarding employees based on the fact that they do not want to spend much on them. However it is overlooked by many that employee rewards and celebrations do not always need monetary gifts. Rather a sort of verbal and public celebration of team or individual successes is often enough (Hollensbe et al. 2014).

3.5 Employee Engagement and Employee Connection:

Connectivity with the organisation ensures that the person is part of a company which is engaged in a greater cause which is bigger than any individual person. There also develops a sense of belonging to the organisation and also to the individual people. The connection with the employees manifests in the sense that they find it special to be a part of an organisation which in turn is special to them. There are several ways in which an organisation can ensure employee engagement for their ultimate betterment. At the time when the employees feel a deep and strong connection they are much more likely to expend extra amount of energy for one another to give much more to the organisation. It is also responsible for a sense of positivity creeping in within the employees and ensuring that they care about and expend extra energy about the organisation.

It needs to be ensured that an individual is a good fit if not best for a particular organisation and its ideals. In case a person fits in a particular organisation, it is only natural for him or her to find the other people in the organisation and even the work environment suitable and thereby work to the best of his or her ability.

In case an employee finds that he or she is a best fit with a particular organisation it can help to establish a sense of belonging with the organisation as a whole. It then helps people think that they have ample chances of enjoying their work and also getting suitable amount of motivations and rewards. Together a sense of fit and belonging is conducive in the production of outcomes that are positive and beneficial.

In case the employees are aware that their efforts will be rewarded they are bound to be more productive and work towards the success of the organisation as a whole, that is for the greater good (Caillier 2013).

3.5 Paving the Way for Eemployees to Connect with Each Other:

Despite the fact that every employee is essential to an organisation, it needs to be ensured that proper teams are there in a company such that the employees can work together effectively. While any sincere individual can work independently, it is necessary for any employee to work effectively in form of a team to ensure better productivity and maximize those skills in each employee which are best. This is essential in ensuring that the maximised potentials and performance of the employees contribute to the overall success of the company. The higher authorities not only need to establish a connection with the employees and interact with them on a personal level but also ensure that the employees connect with each other and make the work scenario a better place to reside in (Pereira and Gomes 2012).

3.6 Connecting Employees to a Greater Cause:

It needs to be ensured by the mangers and higher authorities that the employees are connected to a greater cause that is the cause of the success of the organisation. In case the organisational vision is clear in their minds, they will find it easier to perform better and will achieve as a team for the benefit of the organisation. It is basically an inherent quality in most driven employees to be a part of something which is bigger than they are. It is also seen that the employees wish to contribute towards the establishment of something which they might not have been able to do on their own. It is also the dream of many individuals to be part of projects as a team member which might not have been possible individually. In this regard the company needs to ensure that the employees remain connected not only with the company themselves but with each other for the greater cause of benefit to the organisation which they are a part of (Caligiuri, Mencin and Jiang 2013).

3.7 Creation of a Safe Haven:

It is crucial for organisations to ensure that their employees do not feel panicked or threatened by any sort of bullies or threats which they might face from the organisation. The employees should be treated as organisational assets and they must feel safe when they take up the initiative to try something new irrespective of whether the idea works or not. It is the duty of the organisation as a whole to make the working place a safe haven for the people working so that they bring forward and share their ideas fearlessly (Allen and Shanock 2013).

Conclusion:

In case of the first report, the emergence and growth of thee web and web based services is responsible for the high amount of influence on the development of new and innovative forms of communication and socializing. The expansion of the social media during the innovative economy there has been certain noteworthy leaps in the communication as well as the transmission of communication. The social media allows access to the important data and video information to a huge range of potential consumers. The proper marketing communication by using social media helps in having both a social as well as a permanent presence in the IT ecosystem and a quick response to any sort of negative responses to the public. The social media campaigns are inexpensive reaches a relatively large volume of potential consumers. It also helps in giving higher value to the organisations. In case the company has effective communication strategies, it can build relationships with the stakeholders which can enable the stakeholders to interact with the company suitably. This also includes the supply of ideas for improvements and the customers giving valuable feedback. In order to maximize the effectiveness of the communication strategies, the communication messages and channels need to be tailored to each specific requirements of the audience. It needs to be understood that external and internal communications both are equally important for the maintenance of the image and brand value of an organisation. This is possible if they are maintained at all times.

In case of second report, it is necessary for a company to communicate effectively with its customers in order to build positive relationships with the stakeholders of the organisation. Communication is a process which is always two-way. This is because the concept of communication involves inputs from all the employees for the effective planning to appeal to the customers and it also involves the customers providing valuable feedback for the products and services of the organisation and taking into account all the feedback for better customer service. It is necessary for each organisation to have a method of ensuring that the needs of the customers are being felt and heard suitably. It helps to have an effective communication chain for maintaining the focus on the quality and the effectiveness of all the communication strategies. Only if an organisation listens to its customers and ensures that the needs of the customers are met can it succeed in the long run. Thus it can be said that no organisation should undermine the importance of communicating with customers.

In case of third report, it can be said that the management should ensure that it has a positive impact on and actually is willing to ensure the overall happiness of the employees of the firm. The reasons for this are not only the benefit of the employees but also of the organisation. This is because of the fact that the companies also gain a lot from the employee satisfaction. In certain cases the employers often do not correctly analyse the importance of the happiness of the employees of the firm. It is not understood that unhappy employees have a huge effect on the successful running of the organisation as well as its success. There are several reasons for employee dissatisfaction that are within the firm’s control and proper management practices go a long way in enabling the company to diminish, or basically to remove the actual reasons. It is only natural that satisfied employees will work harder for the company and will plan to stay with the company ultimately helping the company proper and also reduce the labour costs of the organisations concerned.

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Task Work Solutions of Performance Management Systems: MNGT1001

Task Work Solutions of Performance Management Systems: MNGT1001

Introduction

The major aim of this essay is to demonstrate a comprehension of the performance management systems of Housefriends Homewares based on the organizational and legislative guidelines. This essay will therefore deal with the planning, monitoring, as well as evaluation or reviewing the operations of the Housefriends Homewares in relation to the performance management of its team. This will be done through undertaking various activities of the organization’s employees. Such management activities will include among others the development of wok allocations, the identification of Key performance Indicators (KPIs), participation in role plays, indulging in performance review, as well as proposing of a development plan that will be used for remedying the poor performance of employees under supervision (Kerzner & Kerzner, 2017). Feedback will then be provided to the assessment partner regarding my performance during the process of role play.  

Assessment Task 1

Some of the Strengths During the Exercise

Based on the exercise, it was quite apparent that the employees had both their positive aspects and negative aspects. Through the exercise, the employee was encouraged to uphold the positive aspects that had been noted and discouraged from the negative aspects. It was worth noting that the employee promised to improve to the better thus this will play a significant role in the general success of the organization and the company as well (Serrat, 2017). The importance of upholding ethical standards was also greatly encouraged and the employee promised to improve on the same.

Areas that Had Room for Improvement

There is need for the two employees in the organization Marie and Tony to further training in company management and more so ensure that they know the importance of professional ethics. This is quite true since on the look of things, it is quite apparent that the employees could not be fully well aware of what it means to uphold professional and ethical ethics. Training them on what is not supposed to be done based on their job positions will be quite beneficial to the company. It is indeed quite important to ensure that in order to bring change in the company, there is great need of ensuring that the two personnel are well trained so that they can not only maintain the cohesiveness of the team but also ensure that their drive is maintained (McIntosh et al, 2017). The need to help these two employees enhance their skills should indeed be continuous and this implies that coaching and mentoring should always be provided to them on a regular basis. This is especially true especially when there is need to improve their levels of knowledge, skills, and attitude to give them give them an opportunity to undertake greater responsibilities in the company.

The Kind of Strategies that can help me Improve my Coaching Skills

As a coach, I should actually consider using the newest technological innovations that will help the company have a competitive advantage over their competitors. I will also ensure that the medium of communication that I use to talk with my employees is also highly comprehended and give them room to ask questions whenever they doubt. I will also create a free and fair environment that will enable me freely interact with the stakeholders in the organization for the general good and success of the company (Kerzner, 2017). This is quite important because it will ensure that any problems facing the organization are easily identified and resolved within the shortest time frames.

The Cost of not implementing the new strategies in my role as a Manager

As a manager, I highly belief that failure to implement the new strategies will imply that our company will not have a competitive advantage and thus it will not only lead to low sales but also low profitability for the company. That apart, failure to meet the new strategies of ensuring that the top personnel of the company are well trained will quite apparently imply that there will be low staff morale in the company thus leading to low sales, unmotivated staff thus making the company to collapse at last (Hodges, 2017). That apart, failure to motivate the employees using the best strategies will imply that such employees ultimately ought to seek for greener pastors in other companies or organizations that offer them better pay and other motivation methods.

Valuable Skills That I have learnt to help me in my role as Manager/Coach

Based on the case study, there are various skills that I have learnt and chief among them include the fact that as a manger, there is need for me to have the ability of multi-tasking in the company.  I learnt that there is need for me as a manager to not only oversee my employees but also ensure that their abilities as well as weaknesses are kept in mind while prioritizing the numerous projects that the company wishes to initiate. I also learnt about the decision making skills which are quite valuable in my role as a manager. I learnt the ability of both evaluating and deciding on various issues which could affect the organization in one way or the other. I thus learnt that as a manager, there is need for me to make the right decisions for the organization in a rapid way without necessarily making any mistakes. This will imply that I should have the capability of making the right decisions and using the available opportunities that may arise.

Leadership skills are quite essential in my role as a manager or a coach since they will help me to get the most out of the companies’ employees the leadership traits or skills will indeed help me to inspire employees under me so that they can give their best. I also learnt that motivation skills went hand in hand with the leadership skills in that in order for me to become an effective manager or coach, then it was important for me to be in a better position of motivating my employees so that they are capable of meeting the performance expectations of the goals which have been set. Effective communication was also a valuable skill because it enabled me to coach and mentor Tony to desist from the unprofessional behaviours that he was depicting while he was in the company.

Comments/Feedback to the Coach

There is need for the coach to create a conducive environment that will enable the concerned parties to open up without the fear of victimization. The ability of the employees to open up during the coaching process is quite important because it will help the coach to note the weaknesses that employees have and effectively work on them and it will also enable the organization’s management to put in place mechanisms that will aid it minimize the weaknesses that employees may be having (Serrat, 2017). The coach should always ensure the employees that any sensitive information that they share with him will never be used to retaliate or victimize them since they were in a safe pair of hands.

References

Carlson, M. (2017). Performance: A critical introduction. Routledge.

Hodges, J. (2017). Building capabilities for change: the crucial role of resilience. Development and Learning in Organizations: An International Journal, 31(1), 5-8.

Kerzner, H. (2017). Project management metrics, KPIs, and dashboards: a guide to measuring and monitoring project performance. John Wiley & Sons.

Kerzner, H., & Kerzner, H. R. (2017). Project management: a systems approach to planning, scheduling, and controlling. John Wiley & Sons.

Lussier, R. N., & Hendon, J. R. (2018). Human resource management: Functions, applications, and skill development. Sage publicati

Mumford, M. D., Todd, E. M., Higgs, C., & McIntosh, T. (2017). Cognitive skills and leadership performance: The nine critical skills. The Leadership Quarterly, 28(1), 24-39.

Schechner, R. (2017). Performance studies: An introduction. Routledge.

Serrat, O. (2017). Coaching and mentoring. In Knowledge Solutions (pp. 897-902). Springer, Singapore.

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Serrat, O. (2017). The perils of performance measurement. In Knowledge Solutions (pp. 429-436). Springer, Singapore.

Assignment Answers of Identify the Cultural Conflicts: MGTS7329

Assignment Answers of Identify the Cultural Conflicts: MGTS7329

Answer 1:

As far as the Hofstede model of cultural dimension is considered, it has been analysed that it provides the variation in culture of the two countries. It has been analysed that this helps in making the cultural comparison. The four factors that are to be considered here are:

  • Power distance
  • Individualism
  • Masculinity
  • Uncertainty avoidance

Power Distance: power distance deals with the extent of acceptance of the unequal distribution of power by the less powerful people in the organisation.

US scores fairly low in this context which suggests that the power distribution is quite equal in US. The Americans believe in justice and liberty for all.

In contrast to this, France scores high on power distance. The French people teach their children to be dependent on the family and this dependency gets transferred to teachers and then the superiors. This makes the French people to accept the high power distance.

Individualism: this is the dimension that deals with interdependency of the people on each other in the society. In the societies that are individualistic in nature look for themselves while the people who believes in collectivism work in groups and also take care of each other.

US scores high in this dimension that means the society in US is very much individualistic and work for themselves or their direct family only.

France is also a society with high individualism. Parents in France make their children independent on the society they live in and teach them to work for themselves and look after their own family.

Masculinity: In this dimension, masculinity is refers to the nature of the society that believes in competition, achievement and success and the people who live in this society can compromise their personal life for work.

US scores high in this dimension which suggests that US is the place where people work and does not enjoy their life. They give more importance to their work.

France on the other side is feminine in nature. The society in France believes in quality of life and this is the sign of success for the people.

Uncertainty avoidance: it is the aspect that deals with the way society deals with the new ideas and uncertain future.

US fairly scores below average in this aspect and this suggests that the Americas welcome new ideas and accept innovation very easily.

On the other hand, France is the country where the people believes in structure and planning and thus scores high in this section.

Answer 2:

Trompenaar’s research is used to identify the cultural conflicts between the cultures of the two countries. In this case the discussion is about US and France. Following four elements are considered in order to discuss the cultural conflicts:

  • Universalism versus particularism
  • Individual and communitarianism
  • Specific versus diffuse
  • Achievement versus ascription

As per the rules of these contexts, it has been analysed that countries with universalism nature believe in applying the rules and regulations on universal basis and it is believed by US. As far as France is considered, it is the country that believes in distinct rules and regulation. The success of Disney Park in other countries with universal rules and regulations motivates it to implement the same rules in France as well without considering that France is the society that believes in particularism. The next concept of individualism and particularism suggests that French people live in the society of communitarianism and USA is the society that believes in individualism. In terms of being specific and diffuse, USA is the society that pays attention to negotiation and discussion clearly while French people discusses very inappropriately. The last one is about achievement and ascription. US society believes in achievement and considers people who as per their achievement for example, Walt Disney while French people on history and ascription.

Answer 3:

Three mistakes are:

  1. In US, Monday is light but Friday is considered as heavy day for guests and Disney has assumed same for France as well. However, the situation was opposite and thus results in operational issues.
  2. The dress code that was designed for the staff of Disney at France was influenced by American culture and thus France employees have resisted the same and this becomes the problem for the company. Disney should not try and impose their rules but should consider the French culture.
  3. Cultural operational errors were a major problem. For example, the alcohol was ban at the theme park and this is not the culture of France. France has the culture of taking wine with lunch

Answer 4:

The three lessons that the company should learn are:

Research of the market: it is required to research about the market of the local country in order to implement the rules and regulation and framing the policies rather than assuming the things. Disney should have researched the market of France before imposing or framing the policies for business. It is required to have the full knowledge of the culture and the legal aspects of the country where the business needs to be implemented. Business plans made on the basis of assumptions cannot work.

Alternatives: Disney was so much confident because of their success in Japan and thus they have implemented the plans without making any modifications. It is required to make alternative plans for the business so that they can be implemented at the time of failure of the preceding plan.

Effective operational plan: after gathering the information about the culture of France and the beliefs of French and European customers, the company should make the plan as per the information and think of the plan that would be most suitable. Disney should have hired French people at managerial positions so that they can handle the staff and make them learn things in better way.

References:

Hofstede, Geert. “Dimensionalizing cultures: The Hofstede model in context.” Online readings in psychology and culture2, no. 1 (2011): 8.

Trompenaars, Fons, and Charles Hampden-Turner. Riding the waves of culture: Understanding diversity in global business. Nicholas Brealey Publishing, 2011.

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